BA - Salesforce Specialist

Description

Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services. With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences. Backed by a global workforce of over 32,000 employees, our client fosters a culture of innovation, collaboration, and continuous learning, making it an exciting environment for professionals looking to advance their careers.

Committed to excellence, our client serves 31 Fortune 500 companies across industries such as financial services, healthcare, and manufacturing. Their approach is driven by the Automate Everything, Cloudify Everything, and Transform Customer Experiences strategy, ensuring they stay ahead in an evolving digital landscape. 

As a company that values growth and professional development, our client offers global career opportunities, a dynamic work environment, and exposure to high-impact projects. With 54 offices worldwide and a presence in 39 delivery centers across 28 countries, employees benefit from an international network of expertise and innovation. Their commitment to a 'customer success, first and always' philosophy ensures a rewarding and forward-thinking workplace for driven professionals.

We are currently searching for a ERP & Products Solutions:

Responsibilities:

• Gather and thoroughly analyze business requirements from diverse stakeholders.
• Translate business requirements into functional requirements and actionable user stories.
• Develop and maintain essential documentation, including process diagrams
• RShutterstock, personas, use cases, and functional specifications.
• Provide guidance and support to development teams during the implementation phase.
• Support Quality Assurance (QA) and conduct User Acceptance Testing (UAT) to ensure systems meet business requirements.
• Provide end-user training as defined by the scope of work (SOW).
• Work effectively within a Scrum/Agile Product Development environment.
• Configure out-of-box Salesforce solutions declaratively based on business and functional requirements.

Requirements:

• 7+ years of total relevant experience in Business Analysis and IT.
• 3-5 years of dedicated Salesforce Platform experience with a hands-on focus on declarative programming of processes.
• Proven experience with Salesforce Commerce Cloud B2B on Lightning.
• Thorough understanding of Salesforce APIs and integration patterns.
• Expertise in Salesforce declarative programming tools and process automation.
• Experience with configuration and data migration tools (e.g., SF DX, Dataloader, Gearset, Force.com IDE).
• Good understanding of Process Automation and business process logic, including the ability to design using tools like Visio or Lucid.
• Understanding of Salesforce platform limits and best practices for enterprise and SMB scalability.
• Excellent written and oral communication skills; ability to communicate development methodologies and architectural trade-offs.

Desired:

• Good understanding of tradeoffs between declarative programming and custom APEX.
• Ability to remain current on Salesforce best practices, tooling, and upcoming features.
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Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote.

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Requirements

Requirements:

• 7+ years of total relevant experience in Business Analysis and IT.
• 3-5 years of dedicated Salesforce Platform experience with a hands-on focus on declarative programming of processes.
• Proven experience with Salesforce Commerce Cloud B2B on Lightning.
• Thorough understanding of Salesforce APIs and integration patterns.
• Expertise in Salesforce declarative programming tools and process automation.
• Experience with configuration and data migration tools (e.g., SF DX, Dataloader, Gearset, Force.com IDE).
• Good understanding of Process Automation and business process logic, including the ability to design using tools like Visio or Lucid.
• Understanding of Salesforce platform limits and best practices for enterprise and SMB scalability.
• Excellent written and oral communication skills; ability to communicate development methodologies and architectural trade-offs.