Key Facts

Remote From:

Philippines

Full time

Hard Skills

Other Skills

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Communication
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Adaptability
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Quick Learning
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Experience performing front-end QA for websites, apps, or digital products
Web Development (WordPress, drag-and-drop builders, or basic coding exposure)
Automation Tools (Zapier, n8n, Make, or similar workflow automation platforms)
Bot Development (experience building or managing bots on chatbot/conversational AI platforms)

Requirements:

Collaborate with the CPO to support bot-building initiatives
Set up, edit, and test engagement agents using provided scripts and guidelines
Load content, check functionality, and perform simple updates
Conduct front-end quality assurance testing to ensure bots display correctly across devices and screen sizes

Sourcefit DR

About Sourcefit DR

Sourcefit is focused on providing custom offshore solutions. We help companies large and small to lower costs and increase productivity by providing highly-skilled, highly-motivated staff who can match the performance of onshore staff at a fraction of the cost. At Sourcefit, we understand that successful outsourcing requires more than just great staff. We are committed to working closely with you every step of the way to understand your goals and seamlessly transfer your business culture and successful business processes to an offshore environment. At Sourcefit there is never any obligation until you're comfortable you've found the perfect fit for your business needs. We offer various levels of operational and project management depending on your needs. You supply the vision and we handle the rest: from recruiting and pre–screening of candidates, providing all necessary office support, equipment and infrastructure, as well as end to end HR management.Established by Andy Schachtel, an American entrepreneur with over 20 years of experience in outsourcing both as a client and as a service provider, Sourcefit currently has over 1500 employees and is growing steadily. In light of this rapid growth, Sourcefit remains dedicated to preserving its entrepreneurial start-up spirit, actively nurturing innovation and agility in its operations, with branches in the Philippines, Armenia, the Dominican Republic, and South Africa. Above all, Sourcefit endeavors to make sure that each of our clients feel that they have our undivided attention and provide them with customized solutions that fit their business.Contact us today for a free consultation.Visit sourcefit.com to find out how our services can help you grow your business.For information and updates on outsourcing, offshoring, productivity and cost-effective business solutions, visit Sourcefit's official channels:http://www.sourcefit.comFacebook, Instagram, Twitter, Youtube, Tiktok: @SourcefitPH

Founded: 2018

Company size: 11 - 50

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Job description

Position Summary

We are seeking a Bot Build and Support Specialist to join our team and support the development, testing, and maintenance of engagement bots. In this role, you will collaborate with the Chief Product Officer (CPO) and clients to ensure that bots are functional, user-friendly, and visually polished. While clients will primarily build their own bots, you will provide technical, design, and usability support.

This position is open to candidates with backgrounds in Web Development, Bot Development, UI/UX, or Automation, with a strong requirement for basic design skills to support visual layout and content presentation.

Job Details:
Work from Home
Monday to Friday | 12 AM to 9 AM PST
*Following PH Holidays

Responsibilities

Collaborate with the CPO to support bot-building initiatives.
Assist clients with bot management while maintaining minimal customer service/account management functions.
Set up, edit, and test engagement agents using provided scripts and guidelines.
Load content, check functionality, and perform simple updates.
Identify and flag technical issues for escalation to the core team.
Apply basic design skills for light image editing, layout adjustments, and content formatting.
Ensure bots provide a smooth and user-friendly experience aligned with UI/UX best practices.
Generate AI agent videos using internal tools/software.
Adapt quickly to new tools and processes, with training provided to enable you to build your first bot within 2 weeks.

Conduct front-end quality assurance testing to ensure bots display correctly across devices and screen sizes.
Review and validate UI components, interactions, and visual elements for consistency and usability.
Identify UX issues related to user flow, navigation, readability, and accessibility.
Test animations, buttons, links, images, and embedded media for functional accuracy.
Document bugs, usability issues, and visual inconsistencies and coordinate with the core team for resolution.
Perform cross-browser and responsiveness checks as required.

Qualifications

Experience performing front-end QA for websites, apps, or digital products
Alternatively, candidates may come from one of these technical backgrounds, provided they also have some UI/UX design and front-end QA experience.

Web Development (WordPress, drag-and-drop builders, or basic coding exposure).

Automation Tools (Zapier, n8n, Make, or similar workflow automation platforms).
Bot Development (experience building or managing bots on chatbot/conversational AI platforms).

Front-end QA Testing (UI testing, cross-browser testing, responsive testing).
Detail-oriented, adaptable, and comfortable learning new technology.
Enthusiastic about AI, no-code platforms, and automation.
Strong problem-solving and communication skills.

Ability to work independently and collaborate with leadership and clients.
Video Editing skills is an advantage.
Ability to identify UI inconsistencies, spacing/alignment issues, broken elements, and user flow gaps.
Familiarity with usability principles and best practices in UX.
Comfortable documenting issues clearly with screenshots, steps to reproduce, and expected results.