Work shift- 5 pm to 2 am
Experience on BMC Action Request System 9.x,18.x,19.x,20.x Development/Customization
· BMC Remedy ITSM 9.x,18.x,19.x,20.x Configuration and Administration
· Foundation data Configuration
· Approval Server Configuration
· Remedy knowledge Management
· Service Level Management
· Service Request Management Administration such as SRD creation, SRD creations with AIF .
· Installation, Upgrade, Customization, Administration and Support of BMC Remedy AR System along with ITSM Suit and applications, Mid-Tier
· Integrations with third party applications like IBM Maximo, IBM Websphere, xMatters, Lotus Notes.
· Smart Reporting 9.x,18.x,19.x,20.x
· Smart IT 18.x,19.x,20.x
· DSO, Email Engine, Web Service, REST API’s
· Atrium Core 9.x,18.x,19.x,20.x , Asset Management, Reconciliation ,Normalization , Spoon Job creation activities
· Upgrade, Administration and Support of BMC Atrium Discovery and Dependency Mapping (ADDM) tool and Synchronization of ADDM with CMDB
