Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or a related field
Valid driver's license and access to a vehicle
Proven experience in non-medical care management, case management, or social services
Proficiency with case management software and strong interpersonal skills (active listening and empathy)
Requirements:
Conduct client assessments and develop tailored support plans in collaboration with clients, families, and relevant agencies
Coordinate with community resources to provide services and advocate for clients' needs, monitoring progress and adjusting plans as needed
Educate clients and families about available support services, coping strategies, and life skills
Maintain accurate records and generate reports on client outcomes, program effectiveness, and compliance with protocols
Job description
Job Overview:
Omatochi is actively seeking a compassionate and detail-oriented Care Manager to join our team. In this non-medical role, you will play a crucial part in coordinating and overseeing support services for our clients. The Care Manager will work closely with various stakeholders to ensure our clients receive the assistance and resources needed to improve their quality of life. The ideal candidate for this position is empathetic, organized, and possesses excellent communication skills.
Responsibilities:
Client Assessment and Support Planning:
Conduct thorough assessments of clients' needs, considering their personal, social, and emotional requirements.
Develop tailored support plans in collaboration with clients, their families, and relevant agencies.
Coordinate with community resources to provide clients with appropriate services and assistance.
Care Coordination and Advocacy:
Serve as the main point of contact for clients, connecting them with relevant services and programs.
Advocate for clients' needs, ensuring they receive timely and adequate support from various organizations and service providers.
Monitor the progress of support plans and adjust them as necessary to meet clients' changing requirements.
Client and Family Education:
Educate clients and their families about available support services, community resources, and self-help techniques.
Provide guidance on effective coping strategies and assist in developing life skills.
Address clients' concerns and queries, building a trusting and supportive relationship.
Documentation and Reporting:
Maintain accurate records of client assessments, support plans, and interactions.
Generate detailed reports on client outcomes, program effectiveness, and areas for improvement.
Ensure compliance with organizational protocols and reporting requirements.
Collaboration and Professional Development:
Collaborate closely with community organizations, social workers, and relevant agencies to enhance the overall quality of client support.
Participate in regular team meetings, training sessions, and workshops to stay informed about the latest developments in social services and care management.
Pursue continuous professional development, seeking opportunities to expand knowledge and skills in the field of care management.
Qualifications:
Valid Drivers License and Vehicle
Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or a related field.
Proven experience in non-medical care management, case management, or social services.
Strong understanding of social service regulations, policies, and procedures.
Excellent interpersonal skills, including active listening and empathy.
Ability to work independently, prioritize tasks, and manage time efficiently.
Proficiency in using case management software and other relevant tools.
Benefits:
Competitive salary and performance-based incentives.
Comprehensive benefits package, including health, dental, and vision insurance.
Generous paid time off, including vacation, personal days, and holidays.
Ongoing professional development opportunities.
Region and Travel:
This is a position with a strong field-based component. While the incumbent will have flexibility to work from home, they are expected to travel extensively—approximately 50% to 80% of the time—within Santa Cruz County. This role requires a high level of mobility and availability to attend in-person visits, community events, and other field-based responsibilities throughout the geographic area of responsibility.
Mileage Reimbursement / Vehicle Allowance: Travel-related expenses are reimbursed and whether a monthly stipend is provided for vehicle use.
Scheduling Flexibility: Incumbent has autonomy over scheduling and is responsible for balancing field and administrative work.
Omatochi is committed to creating an inclusive and diverse work environment. We encourage applications from candidates of all backgrounds and experiences.
