Introduction:
JOIN US! We seek an experienced Customer Success Manager to join our team, working with our client and client facing team in Portugal.
You will provide dedicated consulting support to a retailer, guiding and coordinating with a team of local and international colleagues in this customer facing role. You will forge strong, expert relationships with the client to understand and align to the client’s strategic goals.
We look for problem solvers who know how to get things done. We have a team culture that encourages innovation, expects a high level of ownership, and enjoys what we do!
Job Description:
WHAT WILL YOU DO? Reporting to the Customer Success Director you will:
- Support the client in achieving its growth potential through the use of customer insight, data and artificial intelligence
- Build robust, long-lasting relationships with colleagues at all levels of the business and across functions within the client.
- Provide guidance for local client team members as well as key client stakeholders – using your retail process and subject matter expertise to fine-tune and direct the best route to client value delivery based on SymphonyAI’s solutions suite.
- Seek opportunities to adapt and improve upon the ways both SymphonyAI and the client do business leveraging customer insight and data, while engaging stakeholders in developing these opportunities
- Guide local and international colleagues to ensure consistent execution and delivery on targets
- Partner with internal and external CPG focused groups to embed the journey from insight into action within Retailer & CPG processes
- Train clients on how to infuse SymphonyAI Retail tools and insights into Retail business processes
- Participate in and assist with preparations for team and client meetings as requested
- Support the development of best practices, training and reference materials
As a key member of the retail team, your support will include using SymphonyAI Retail solutions (training will be provided).
WHAT WILL YOU BRING?
- At least 5 years' experience in customer centric retailing from either a consulting or retailer standpoint
- Understanding of category management or experience in a CPG would be an advantage
- Experience of influencing senior executives and coaching teams
- Self-starter skills and ability to work with groups to achieve optimal performance
- Strong understanding of the grocery retail landscape and retail processes
- Understanding of leveraging customer insights / data
- Ability to adapt and prioritise accordingly
- Approaches problems as opportunities for improvement
- Genuine customer focus with deep commitment to client and internal customer satisfaction
#LI-EH1 #LI-Remote
About Us:
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.
Visit here, for more information about how we hire, what’s in it for you, our culture and values.
