Account Manager Representative

Description

A bit about us:

Since launching our first AI coding assistant in 2018, Tabnine has pioneered generative AI to elevate the coding experience for over a million developers worldwide across thousands of companies. Our mission is to help development teams of every size speed up and simplify the software development process with AI, while maintaining standards of privacy and security. Tabnine boosts engineering velocity, code quality, and developer happiness by automating the coding workflow through AI tools customized to their teams. Unlike generic coding assistants, Tabnine is the AI that you control.We’re looking for top-tier talent to join the Tabnine team and we’d love to hear from you!

A bit about the role:

The Account Manager at Tabnine is a relationship-driven, commercially-minded professional responsible for maximizing customer lifetime value through proactive renewal management and account expansion. You’ll lead a structured account management process across all segments, fostering long-term partnerships, ensuring on-time renewals, and uncovering upsell and cross-sell opportunities. This role requires a strategic thinker with a passion for customer outcomes, strong process rigor, and the ability to collaborate cross-functionally to drive retention, growth, and advocacy

Responsibilities

Responsibilities:

• Design, execute, and continuously improve a scalable account management framework that drives proactive engagement, renewals, and expansion across all customer segments
• Develop and execute strategic touchpoints to build trusted customer relationships, drive on-time renewals, mitigate churn risk, and position value-add solutions
• Partner with Account Executives, Customer Success, and Solutions Engineering to align on business outcomes, identify growth paths, and ensure seamless contract execution
• Accurately build and manage renewal quotes in HubSpot and support channel fulfillment where needed
• Forecast renewals with rigor and accuracy, escalating at-risk accounts early and proposing mitigation plans
• Track and optimize KPIs like retention rate, renewal velocity, and time-to-close
• Ensure all renewal-related data and activities are captured in HubSpot and internal systems for reporting and handoff
• Surface insights and advocate for improvements to process, packaging, and pricing based on customer feedback
• Contribute to a customer-first renewal strategy that balances commercial discipline with a world-class experience

Requirements

Requirements:

• 4+ years of experience managing SaaS renewals, preferably in a high-growth startup or scale-up environment
• Proven track record of designing and scaling renewal and account growth processes that drive measurable impact on retention and expansion
• Deep experience using CRM and CPQ tools 
• Strong organizational skills with the ability to manage dozens of concurrent renewals without missing a beat
• Strong communication and negotiation skills, with the ability to lead commercial conversations, influence stakeholders, and reinforce long-term customer value
• Deep knowledge of the SDLC
• Experience supporting technical buyers in developer tools, AI, or infrastructure software is a strong plus
• Ability to work independently in a fast-paced, remote-first company

Nice to have

Nice to have:

• Familiarity with SaaS legal/commercial terms (MSA, DPA, SOC2, data retention clauses, etc.)
• Experience working with Global customers
• Knowledge of DevOps, AI coding assistants, or developer productivity tooling

Why Tabnine:

• Competitive compensation, including performance-based incentives
• Remote-first culture with flexible work hours
• Be part of a fast-growing AI company transforming software development
• Work alongside a team that values innovation, velocity, transparency, and customer impact