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Friendly Call Agent Pay-For-Performance

Sauti Contact Center

Key Facts

Remote From: 
Kenya
Freelance

Other Skills

  • •
    Non-Verbal Communication
  • •
    Organizational Skills
  • •
    Time Management
  • •
    Customer Service
  • •
    Self-Motivation

Roles & Responsibilities

  • Excellent verbal communication skills
  • Reliable internet connection
  • Functioning laptop
  • Ability to work in a quiet, distraction-free environment
  • Punctuality
  • Previous customer service experience a plus

Requirements:

  • Maintain a schedule while working remotely
  • Make calls to candidates using a provided script
  • Document each call and its outcome
  • Maintain a minimum call rate of 25 calls per hour
  • Report internet speed and work issues
  • Participate in ongoing training

Job description

Job Summary
We are seeking dedicated Call Agents to join our team.  As a Call Agent, you will make calls on behalf of our clients. This role requires excellent communication skills, a quiet work environment, and the ability to adhere to a strict schedule.


Key Responsibilities
- Maintain a schedule while working remotely
- Make calls to candidates using a provided script.
- Obtain the intended result based on assigned project.
- Document each call and its outcome in the system.
- Maintain a minimum call rate of 25 calls per hour.
- Work in a quiet, distraction-free environment.
- Perform an internet speed test before starting work and report the speed.
- Ensure continuity of work despite power outages by making necessary arrangements.
- Use a noise-canceling headset for clear communication.
- Keep laptops/computers updated and secure.
- Communicate any issues with work or systems to the reporting manager.
- Participate in ongoing training to improve skills.

Qualifications
- Excellent verbal communication skills.
- Reliable internet connection and a functioning laptop.
- Ability to work in a quiet, distraction-free environment.
- Must adhere to the agreed-upon schedule and be punctual.
- Previous experience in a call center or customer service role is a plus.
- Ability to handle power outages and maintain productivity.
- Self-motivated and able to work independently.


Requirements

Equipment:
  - Reliable internet connection.
  - Functioning laptop.
  - Noise-canceling headset.

Environment:
  - Quiet, distraction-free work area.
  - Ability to handle power outages and maintain productivity.

Skills:
  - Excellent verbal communication skills.
  - Strong organizational and documentation skills.
  - Self-motivated and able to work independently.

Benefits

Benefits
  • Flexibility: Work from the comfort of your home, allowing for a better work-life balance.
  • Skill Development: Participate in ongoing training to enhance your communication and customer service skills.
  • Performance-Based Pay: Earn based on your performance.
  • Career Growth: Gain valuable experience in a fast-paced call center environment, which can open doors to future career opportunities.
  • Supportive Environment: Work with a dedicated team and receive support from experienced managers.
  • Convenience: No commuting required, saving you time and travel expenses.
  • Technology Exposure: Gain hands-on experience with advanced call center technology and systems.
Ready to apply?
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