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Call Center Agent (Georgia)

SRR Group

Key Facts

Remote From: 
Georgia (USA)
Full time
English

Other Skills

  • •
    Typing
  • •
    Professionalism
  • •
    Communication
  • •
    Problem Solving

Roles & Responsibilities

  • Calm under pressure
  • Good English skills
  • Proficient with Google Maps
  • Fast typing skills
  • Stable internet connection
  • Modern laptop/desktop with headset

Requirements:

  • Manage incoming and outgoing calls
  • Identify client needs and solutions
  • Convert inbound calls to leads/towing jobs

Job description

This is a remote position.


The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

DUTIES AND RESPONSIBILITIES:
1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.
2. Identify the needs of client and find solution to it.
3. Answering inbound calls, converting them to leads, and later to towing jobs.

WORKING CONDITIONS:
1. Remote
2. Shift-based — in a Call Center that works 24/7.
3. Pacific Time Zone

Requirements

SKILLS AND QUALIFICATIONS:
1. Able to remain calm, composed, and professional even under pressure
2. Good English (grammar, speaking, conversational)
3. Knows how to use Google Maps
4. Fast typing skills

TECHNICAL & PHYSICAL REQUIREMENTS:
1. High speed and stable internet connection
2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM)


3. Super important — a quiet place to work, without any background noises
4. Power back up and internet back up is a MUST.


Salary: $2.8/hr. + incentives & bonus
Ready to apply?
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