Emerald Associates is a leading Project Management Cloud solution provider. For over 28 years, we have helped our clients revolutionize project delivery with technology and digital solutions centered around a best-of-breed toolkit including Oracle Primavera and Safran Software solutions. Large and small clients are using our proprietary and third party tools worldwide in construction, engineering, oil and gas, facilities management and mining industries.
We are actively looking for IT Support Specialists with a blend of technical expertise in both IT support and infrastructure management to join our team in the APAC region. In this role, you will provide essential technical assistance to our clients while also contributing to the management and optimization of their IT infrastructure. This position requires a proactive problem solver who can seamlessly transition between supporting end-users and implementing infrastructure solutions.
Emerald's team is headquartered in Calgary, Canada with remote team members in the USA, Brazil, and Philippines. We prioritize qualified candidates with successful track records delivering results regardless of geographical proximity.
The Role - Technology
As an IT Support Specialist, you will be responsible for delivering exceptional technical support to our clients while also assisting in the management and maintenance of their IT infrastructure. You will collaborate closely with project management leaders to ensure the successful implementation of IT solutions that align with our clients' needs and objectives. This includes providing support for both on-premise and cloud-based environments, as well as contributing to the design and implementation of high availability and disaster recovery solutions.
The ideal candidate is a highly collaborative, proactive self-starter who is able to execute and communicate status and roadblocks using our project tools to ensure deliverables and deadlines are met in our fast-paced, customer driven project environments.
What You'll Do:
Provide technical support to end-users, troubleshooting issues in both Emerald Associates’ hosted solutions as well as customers’ environments
Assist in the implementation and maintenance of project management solutions across various environments (on-premise, cloud, hybrid)
Monitor IT systems and proactively identify and resolve issues to minimize downtime
Implement leading edge and cost effective solutions
Contribute new ideas to drive continuous improvement in the future of cloud and AI
Collaborate with team members to design and implement high availability (HA) and disaster recovery (DR) solutions
Integrate IT solutions into clients' hybrid environments, ensuring seamless operation and compatibility
Support internal and external clients to ensure uptime
