Customer Success Executive - US

This is a remote position.

We are in need of a person to grow quickly into a Customer Success & Implementation role which includes managing account needs, onboarding and training, and task/project management. This is a great opportunity for an aviation professional interested in moving into the tech industry - you will begin by focusing on smaller operators, and have the opportunity to move into Enterprise account management and onboarding as you grow within the department.

NOTE: THIS IS A 1099 POSITION

What you'll do:

• Learn about FL3XX as software: how it functions, its features, and how to troubleshoot user issues;
  
• Learn about FL3XX as a company: its culture, its processes, how work gets done, and who is responsible for what;
  
• Begin to take ownership of smaller accounts under the guidance of the Head of the CS team.
  

Month 4 to Month 8

• Begin taking sole ownership of accounts—building a relationship with them, ensuring their problems are resolved, and increasing adoption of FL3XX’s offerings;
  
• Serve as Key Account Manager for a book of accounts—becoming a master of directing requests and issues to their proper channel, building deep relationships, and driving adoption of features.
  

Month 9 Onward:

• Onboard new accounts big and small under the direction of the Head of CS;
  
• Serve as Key Account Manager for a book of accounts—becoming a master of directing requests and issues to their proper channel, building deep relationships, and driving adoption of features;
  
• Begin to work towards a project of personal interest (improving and creating training materials, designing a request tracking system that provides better insights, hosting townhall-syle user seminars – the opportunities are limitless!).
  

Requirements

What we are looking for:

• A track record of comfortability around new technologies and the ability to learn new software quickly - start-up experience is a plus;
  
• Experience in business aviation (sales, flight coordination, passenger services, crew)—preferred roles within the industry:
  
  • around P135 - charter operators; P91 - management & flight departments;
    
  • Operations, Crew Management, Charter Sales.
    
• Ability to approach customer issues in a structured and calculated manner;
  
• Able to be an active player in all the three areas of our customer success team: key account management, implementation/onboarding, and customer training;
  
• Strong written and verbal communication skills;
  
• Self-confident, unafraid of making mistakes, approaches new challenges with strength and flexibility;
  
• Excellent multitasking and project management skills;
  
• Well-organized with the ability to prioritise;
  
• US based.
  

Benefits