Customer Service Representative

Overview 

Motion RC is a Veteran owned, global e-commerce company that sells toy and hobby model products including radio-controlled (RC) airplanes, helicopters, boats, cars, tanks, trucks, and thousands of related accessories. We are seeking an experienced RC enthusiast to join our world-class Customer Service team. This is a remote work-from-home (WFH) position; enjoy the convenience and cost-savings of working remotely. If you are passionate about RC, this is your ideal opportunity to share your knowledge and be part of the fastest-growing name in the RC industry.

Position Responsibilities

• Help customers troubleshoot and solve technical issues
  
• Give advice and product recommendations to beginners and advanced hobbyists alike
  
• Process customer orders over the telephone
  
• Engage customers via our on-line chat system
  
• Respond to customer emails and support tickets
  
• Test and review RC models and accessories
  
• Participate in RC forum discussions
  
• Train to become an expert in all major product categories offered by Motion RC
  
• Promote and support a positive and motivating culture within our Customer Service team
  

Requirements

• Minimum 3 years of RC airplane and/or helicopter experience including building, upgrading and flying
  
• Minimum 3 years of RC boat, car, tank, and/or truck experience including building, upgrading and driving
  
• Previous customer service experience is required
  
• Able to troubleshoot complex technical issues over phone, email, and chat and deliver effective solutions
  
• Customer first mentality
  
• Strong personal computer skills including using both PC and web-based applications
  
• Must be able to correspond with customers in a clear, concise, and grammatically correct manner
  
• Ability to document each customer interaction
  
• Average or better typing speed and accuracy
  
• Calm and patient, able to interact professionally with customers even under pressure
  

Benefits

• Telework/remote position
  
• 401k with company match
  
• Health insurance
  
• Paid holidays
  
• Paid time-off
  
• Substantial product discounts
  
• Base salary DOE