We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.
To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.
Your mission is to build, lead, and scale Bitso’s global crypto payment operations. You will own the processes that safeguard customer funds, enforce custody policies, ensure liquidity, and maintain seamless execution of transactions across wallets, ramps, operations and products.
This is a mission-critical leadership position: you will lead a strong team, orchestrate complex projects, and design scalable operations that support Bitso’s growth and product evolution. You will set the bar for precision, resilience, and innovation in crypto operations — while also being a visible, present, and trusted leader for your team.
At Bitso, how we operate matters as much as what we operate. In this role, you’ll bring our cultural values to life every single day — and this could look like:
Reports To: Director of Payment Operations
You will lead a skilled and multicultural team focused on Crypto Operations — analysts, specialists, and future leaders running custody, wallets, liquidity, and crypto ramps every day.
You will also be part of the broader Payments Operations team, which operates multiple ramps across Latin America — from ARS and BRL to COP and MXN — all working together to guarantee seamless, secure, and world-class payments.
Ultimately, you are embedded in the wider Operations division at Bitso, a diverse and multicultural community spanning fraud prevention, money movement, payments operations, customer support, risk, and strategic alliances. Operations is not just about running systems — it is Bitso’s backbone: safeguarding assets, enabling seamless flows, protecting users, and powering the partnerships that drive financial innovation and inclusion.
Crypto operations are one of the backbones of Bitso’s mission. In this role, you are not simply managing workflows — you are architecting the systems, inspiring the team, and commanding the projects that will define how crypto operations scale, protect assets, and power innovation across the industry.
You will be the one who ensures that every transaction is not just executed, but trusted; that every product is not just launched, but sustained; and that every challenge is not just solved, but transformed into a new standard of excellence.
Your leadership will directly shape Bitso’s ability to launch breakthrough products, manage custody at scale, and safeguard millions of users’ funds. This is not just another management role — it is a once-in-a-lifetime opportunity to build the spaceship, chart its course, and take your team with you. As Bitso grows, you will be the force ensuring that your team grows with it — stronger, sharper, and ready to push the boundaries of what crypto operations can be.
Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.
With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.
When we hire people for our team, we specifically test for the following traits in addition to our cultural values:
Mission-Driven: We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges
High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.
Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.
Self-Management: We look for individuals who can independently manage their work, career, and professional development.
At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.
So for those willing to commit, adapt and pioneer the most important change of the century we offer:
Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!
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