Account Management Specialist | Remote

About Us:

Welcome to EastWest BPO, where we've been experiencing phenomenal growth since 2009 and we're thrilled to share our excitement for what's to come! We've expanded from a single location to four, including two domestic offices in Ortigas Pasig and San Fernando, Pampanga, as well as two international offices in Virginia and Atlantic City and we've earned over 50 loyal clients across multiple industries. And the best part? All of this growth has come from client referrals and word-of-mouth recommendations alone, without any need for marketing or advertising. We value career growth and have seen many of our employees climb the ranks.

Join us on this exciting journey of continued growth and success at EastWest BPO!
View more open positions: https://www.eastwestbpo.com/jobs

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Job Description:

The Account Management Specialist is responsible for overseeing and expanding a portfolio of long-term accounts. This entails creating and implementing account growth strategies, identifying and qualifying new sales opportunities for existing clients, and delivering exceptional customer service. To excel as an Account Management Specialist, you must possess a deep understanding of physical product sales and the requisite skills and experience to establish and sustain relationships with key stakeholders.

Qualifications:

• Minimum of 2 years of experience in account management, sales, and customer service.
• Retail experience and the ability to manage several hundred to a thousand SKUs are significant advantages.
• A strong understanding of physical product sales is required.
• A proven track record of maintaining long-term relationships with employers is essential.
• Excellent communication and interpersonal skills.
• Ability to build and maintain relationships with clients.
• Ability to manage multiple accounts and projects simultaneously.
• Ability to work both independently and as part of a team.
• Strong customer service skills.
• Analytical and problem-solving skills.
• Strong organizational and time management skills.

Requirements:

• Remote | Philippine-wide
• Full-time Graveyard Shift
• 5 days a week, 2 days off, rdot when needed
• Salary for this position will depend on the candidate's level of qualifications and experience.
• For permanent position.
• Not presently employed by another company.
• Voice recordings are required as part of the application process, with a provided script.

Responsibilities:

• Manage and expand a portfolio of accounts.
• Develop and maintain relationships with long-term clients.
• Provide excellent customer service.
• Track and report on sales performance.
• Contribute to the overall success of the company.

Disclaimer:

• This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the company. Management reserves the right to modify, add, or remove duties as necessary.