Key Facts

Remote From:

Full time

Senior (5-10 years)

Japanese, English

Hard Skills

Analytics Customer Relationship Management Performance Management Account Management Issue Management Strategic Management Portfolio Management

Other Skills

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Technical Acumen
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Communication

NJCS Limited

Human Resources, Staffing & Recruiting

About NJCS Limited

NJCS Limited are a specialised search firm focusing on the commercial functions across multiple industries.Having an APAC reach, we are a team of seasoned professionals adept in understanding diverse cultures and how to effectively build teams for both domestic and international companies.Believing in "the people", we have developed methodology for longevity when introducing the "right person". We do this by focusing not only on the skillset but also the human side in assuring true matches are found therefore benefiting the greater goal.We pride ourselves in adding the human touch to recruitment, with the "people" in mind our aim is to become the most high valued partners for both companies and individuals in attaining their life fulfillments."there is no company without people"In the modern world we often talk about work-life balance with the confusion that these are separate things.It's life, so let's discover it, learn from it, and be better off.

Company type: Startup

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 2 - 10

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Job description

Our clients mission is to create meaningful connections between people and the brands they love.

They empower brands to extend their global reach to over 200+ countries, providing seamless and comprehensive e-commerce experiences for consumers around the world. Their integration solutions offer a complete international checkout experience, including local duties, taxes, fulfillment, delivery management, global returns, and payment processing.

They are seeking a dynamic Strategic Ecommerce Manager to shape and drive the account strategy for their enterprise clients. Based in their Asia office in Japan, this role involves collaborating with a cross-functional team to develop strategies and stay abreast of the latest trends and technological advancements in the retail e-commerce and cross-border fulfillment sectors.

Responsibilities:

Account Strategy Development: Develop and execute the account strategy for clients in collaboration with sales and other internal teams.
Client Portfolio Management: Oversee a portfolio of clients, ensuring they consistently meet or exceed revenue and profit targets.
Client Relationship Building: Foster and strengthen client relationships at all levels, enhancing our reach and ensuring client satisfaction.
Strategic Program Management: Manage the roadmap for strategic programs and improvement initiatives.
Performance Partnership: Work with internal functional owners to ensure performance aligns with client contracts, SLAs, and business goals.
Account Improvement Initiatives: Drive growth, innovation, service, profitability, and cost optimization initiatives in partnership with clients and internal teams.
Issue Resolution: Coordinate with internal departments to promptly and efficiently address client issues.
Industry Expertise: Stay informed about the clients' industry and business to provide optimal solutions and programs to boost revenue.
Communication Management: Handle crucial communication, providing clients with updates on SLA performance, key programs, and solution schedules.
Data Analysis: Monitor and analyze client forecasts, trends, and key metrics, communicating relevant impacts to internal teams.

Requirements:

5 + years proven experience as a key account manager or client relationship manager.
Strong communication skills with fluency in English and Japanese.
In-depth knowledge of the B2C e-commerce industry, preferably within an online retail environment.