PAR’s Field Service personnel are the primary interface between PAR and its customer base, with the objective of ensuring maximum up-time of equipment and identifying potential sales for obsolescence, preventive maintenance, enhancement or modification. Automated Systems include standard products and custom projects in the material handling, custom robotic, aerospace, environmental, life science, crane and other custom applications.
The Aftermarket Supervisor will be required to foster the professional development of technicians within the field service organization, as well as generating quotes and proposals, maintaining calibration and preventive maintenance schedules, and other duties as assigned. A strong technical background with experience troubleshooting mechanical and electrical systems, HMI’s, experience in navigating software to provide and support software solutions is a plus.
Essential Duties and Responsibilities
- Manage direct reports, set goals and expectations for them at PAR. Develop direct reports by identifying training opportunities that align with their goals for their career, as well as meet the business needs of PAR.
- Interface with customers to support troubleshooting efforts for down equipment, providing remote support when necessary.
- Develop costing for preventive maintenance proposals, working with customers on their specific needs based upon the duty cycle of the equipment.
- Provide a communication link between the customer and the company to help ensure that effective support is provided and a timely solution is developed and proposed.
- Coordinate problem resolution with engineering, customer service, and other personnel to enhance or correct design, and/or expedite repairs.
- Provide remote, and/or on-site technical assistance to technicians and/or customers to assist maintenance, troubleshooting and/or repair of equipment.
- Develop and conduct training on the safe operation of the equipment and demonstrate skills to trainees, including both team members and customers.
- Analyze reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
- Manage resources in support of service jobs, planned & emergent maintenance trips, and training.
- Other duties may be assigned.
Requirements:
- Relevant Associate's degree (A. A.) or equivalent from two-year College or technical school plus 8 years automated systems experience, or equivalent combination of education and experience.
- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
- Problem Solving - Identifies and resolves problems in a timely and methodical manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; uses reason even when dealing with emotional topics.
- Tactful – Able to interface with customers to give them confidence, trusting their solutions and methods, PAR’s expertise and solution, and conducts themselves in a diplomatic fashion.
- Organized – Adept at managing schedules, organizing files and spreadsheets, and compiling information in a concise and readable manner.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; responds to requests for service and assistance; Meets commitments.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; able to read and interpret written information.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; shares expertise with others. Experienced in:
- 4-plus-axis automated systems
- Kinematics
- Calibration Techniques
- Digital I/O
- Industrial Communications
- Integrated sub-systems
- High Pressure Waterjets
- Vision
- Robotic and/or CNC Milling/Drilling
- Digital Servo Drive/Motor systems
- Probing and inspection techniques
- Troubleshooting and Maintenance
- Electrical Schematic and Mechanical Drawing interpretation
- Position requires 50-80% Travel, domestic and international
- Must possess the ability to multi-task.
You’ve learned about what you’ll be doing, here’s what benefits you’ll be getting when you join PAR:
- Global team recognized for their passion of inventing
- First-of-a-kind product culture and project exposure
- Training and development from industry-leading experts
- Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; PTO, Paid Holidays, & Parental Leave for both Parents; Tuition & Relocation Reimbursement
We are an equal opportunity employer and we value inclusion and diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources department if you require accommodation during the interview or assessment process and we will support your accessibility needs.
PAR Values: Character | Diversity | Ambition | Clarity | Anticipation
Ready for Exponential Career Opportunities? Apply now…
