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Call Center Supervisor

MAKASEB

Key Facts

Remote From: 
Egypt
Full time
Mid-level (2-5 years)

Other Skills

  • •
    Leadership
  • •
    Quality Assurance
  • •
    Social Skills
  • •
    Communication
  • •
    Problem Solving

Job description

Job Description:

  • Supervise and support call center agents to ensure high performance.
  • Conduct performance reviews and provide feedback.
  • Handle escalated customer issues and complaints.
  • Monitor calls for quality assurance and compliance.
  • Develop and implement processes to improve efficiency.
  • Prepare and present performance reports.
  • Foster a positive and motivating work environment.


Qualifications:

  • Bachelor's degree in any related field
  • Minimum of 3 years of experience in a call center environment, with at least 1 year in a supervision role
  • Strong leadership, communication, and interpersonal skills
  • Familiarity with call center software and CRM systems
  • Positive, proactive, and results-driven mindset

Working Conditions :

  • 5 working days (rotation)
  • 8 working hours (rotation)
  • First Shift starts at 8 am, last shift ends at 4 am
  • Availability to work from home at night shifts
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