Client Services Manager (US Healthcare)

Job Summary:

We are seeking an experienced and client-focused Client Services Manager to serve as the primary point of contact for key healthcare accounts, ensuring seamless communication, service delivery, and client satisfaction. This role is responsible for managing day-to-day client interactions, addressing service-related issues, and proactively identifying opportunities to strengthen partnerships. The ideal candidate has a strong understanding of medical billing operations and thrives in a fast-paced, service-driven environment.

Key Responsibilities:

• Build and maintain strong, long-term relationships with healthcare clients, acting as their trusted point of contact.
• Oversee the delivery and quality of services including coding, billing, AR follow-up, and reporting, ensuring alignment with client expectations and SLAs.
• Manage client onboarding, ongoing communication, issue resolution, and performance reviews.
• Collaborate with internal teams (operations, coding, QA, IT, etc.) to resolve client concerns and implement process improvements.
• Monitor key performance metrics and service levels, delivering regular updates and reports to clients.
• Conduct periodic business reviews and strategy sessions with clients to identify growth opportunities and ensure continued satisfaction.
• Stay informed on healthcare reimbursement changes, payer policies, and industry trends to support client needs.
• Coordinate with leadership on contract renewals, service expansions, and escalated concerns.

Qualifications:

• Bachelors degree in Business, Healthcare Administration, or a related field preferred.
• 3-5 years of client-facing experience in a healthcare revenue cycle or medical billing environment.
• Strong knowledge of medical billing processes, coding workflows, and revenue cycle management.
• Exceptional interpersonal, communication, and problem-solving skills.
• Proven ability to manage multiple clients or accounts with a high degree of professionalism and attention to detail.
• Proficiency in CRM tools, reporting systems, and healthcare billing platforms.

Preferred Skills:

• Experience working with US-based healthcare providers, payers, or facilities.
• Ability to translate operational and technical issues into clear, client-friendly language.
• A customer-first mindset with a focus on building long-term, value-driven relationships.
• Familiarity with data analytics tools for performance monitoring is a plus.