Lead the development of various integrated solutions based on business requirements and needed technology.
Review and analyze Existing Information Systems, Datasets and system users to determine steps for integration, and adoption of new technology solutions.
Develop CRM dynamics/.net technology solutions through system configuration and development as needed.
Assist in defining and establishing standards and expectations for the projects deliverables.
Has a solid grasp of migration, integration, D365 line of business application capabilities, and CE technical and functional capabilities.
Working knowledge of Power Platform, Azure, Office 365, Azure Data Factory and other related technologies.
Competent, capable and familiar with all aspects of CE / CRM delivery projects.
DESIRABLE QUALIFICATIONS AND EXPERIENCE:
Stay current on Dynamics 365 for Customer Engagement and related technologies, particularly Azure stack technologies that support the solution
Current Dynamics 365 CE certifications.
Mentor staff to ensure the team grows in their desired career paths.
Bachelors Degree in Information Systems Management, Computer Science, or related field
Demonstrated ability to work in a constantly changing environment with limited direction
Ability to get things done across the breadth of own organization
Familiar with Agile implementation methodology
Experience working with a multicultural and/or multilingual team across several time zones
Proven Technical Architecture experience
8+ years CE/CRM experience and 15 + medium/large CE/CRM implementations
KEY RESPONSIBILITIES:
Leads the delivery team through all stages of the project to include analyze, design, develop, test and deploy.
Provides the overall direction of the design, solution, development and oversight
Initial and primary point of customer contact for all delivery project concerns and issues throughout the delivery cycle
Authors, reviews and provides guidance for developing high level and detailed architecture, data migration, data integration, security model, ERD, UAT & training plan and other key documentation
Authors and delivers an overall Issue Resolution Management plan
Acts as the scrum Product Owner and leads daily scrum sessions
Provides oversight and management of all DevOps work items to ensure they are assigned, updated and completed as expected.
Ensuring all impediments are removed for the project to carry out the day to day delivery team tasks
