Cold Caller (RBS - SAAS - FTCC)

Position: Cold Caller
Number of hours: 40 hours/week
Schedule: PST/BST

Tasks required:

• Cold call prospects to sell the products and services of the client

• Provide information about product’s features, prices etc. and present their benefits

• Ask pertinent questions to understand the customer’s requirements

• Persuade the customer to buy by demonstrating how merchandise or services meet their needs

• Upsells customers to larger products, more extensive packages, or higher priced services

• Keep detailed record of call logs and enter data accurately and consistently into the company's database

• Must have the ability to create responses aligned with the company’s messaging and drive the conversation to an appointment

• Generate and source out leads through various channels

• Other ad hoc tasks that would be assigned

Requirements:

• Proven work experience as a virtual Cold Caller/Telemarketer or a relevant role is required

• With standard neutral to American accent

• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems

• Ability to call, connect, and interact with potential customers

• Knows how to craft responses and do meaningful conversations

• Very particular on the process of sourcing out leads and what tools to use

• Clear and concise communicator with a neutral English accent and effective verbal communication skills

• Self-disciplined and organized; able to consistently hit daily and monthly targets with limited supervision

• Highly organized and detail-oriented; able to efficiently prioritize multiple tasks

• Ability to work independently and in a team-oriented environment