Key Facts

Remote From:

Cyprus , Greece , Bulgaria

Full time

Junior (1-2 years)

Turkish, English

Hard Skills

Performance Management Performance Analytics Call Center Experience Help Desk Support

Other Skills

•
Persuasive Communication
•
Team Leadership
•
Coaching
•
Training And Development
•
Customer Service
•
Adaptability
•
Communication

Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing

Human Resources, Staffing & Recruiting

About Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing

We are a leader in Global Recruitment, StartUp & ScaleUp Consulting and Outsourced Solutions. We assist companies in finding the right talent, developing a talent pipeline, achieving strategic growth objectives, and outsourcing all non-core services so that clients can focus on their core functions and leave the rest to us. We believe in taking charge of the functions and services we provide our clients to ensure that they can focus on growing their businesses by having a strategic partner which is deeply integrated into their business. We understand our client's strategic objectives and develop the best solutions comprising of integrated human capital, consulting and outsourcing services, perfectly aligned to positively impact the client's culture, talent and bottom line.

Company type: Scaleup

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 11 - 50

Website LinkedIn See all jobs →

Job description

Team Lead Turkish & English Speaker (Remote, Based in Bulgaria, Cyprus or Greece)

Are you a natural team builder who thrives in people-focused environments? Do you enjoy helping others grow and succeed while maintaining high performance? If so, this opportunity is for you.

Our client is looking for a Team Lead to manage a group of around 10 to 12 remote support agents. Youll act as the main point of contact for your team, guiding them through day-to-day challenges, offering coaching, and ensuring strong motivation and job satisfaction. You'll be responsible for helping them meet targets while fostering a healthy, productive work environment.

Key Responsibilities

Promote high morale and satisfaction within your team by resolving
concerns and supporting personal growth.
Monitor and drive performance metrics (KPIs), offering regular feedback and coaching.
Provide training on tools, soft skills, and support channels.
Coordinate with Operations Managers for project-specific coaching and
training initiatives.
Raise relevant issues affecting individuals or projects with management.
Collaborate with departments like Training, Quality Assurance, and HR to
ensure team needs are met.
Conduct interviews and support onboarding for new team members, including introducing them to the company culture, tools, and expectations.

Technical Requirements

Stable internet: Minimum 10 Mbps upload/download, latency under 200ms.
At least 8 GB RAM.
Operating system: Windows 10 (64-bit) or newer.
Processor: Intel Core i5-8260U or comparable.
A smartphone capable of two-factor authentication:
- Android 8.0+ or iOS 15.0+.

About You

Proficient in Turkish (C1 or higher) and English (B2+).
Located in Bulgaria, Cyprus, or Greece.
Minimum 1 year of experience leading a team in a customer support or contact center environment (ideally international).
Confident with contact center metrics and performance tracking.
Passionate about people leadership and skilled in delivering empathetic,
motivating communication.
Comfortable adapting to change in a fast-paced setting.
Bonus if you have an interest in gaming or tech support.