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Moderator Role

Key Facts

Remote From: 
Freelance
English

Other Skills

  • •
    Quality Control
  • •
    Creative Problem Solving
  • •
    Analytical Skills
  • •
    Internet Research
  • •
    Detail Oriented
  • •
    Decision Making
  • •
    Time Management
  • •
    Resilience

Job description

Start Date 1st April

Language: Bahasa Indonesia

Natives with Spouse VISA in Malaysia

Contract Duration - 3 months contract renewable depending upon the project

Native speakers - Yes

English Skills - Yes (B1/B2)

Work mode: WFH

Working days/hours: Monday to Friday/Normal office hours

Location Malaysia

Interview process: Online assessment > Operations interview > Selection > Offer


The key job responsibilities include the following:

  • Review content (Text/Image) and conduct the content quality control, ensuring the content complies with Content Moderation Guidelines (For example slurs, cuss words, adult content and uncivil content)
  • Become and remain knowledgeable about online community standards Thoroughly check content with quality and accuracy
  • Approve or disapprove new and changed submissions based on the Moderation Guidelines
  • In the context of this role, individuals will be exposed to potentially disturbing content and will need a level of resilience and maturity
  • Understanding client policies and guidelines, and making decisions based on them.
  • Demonstrated creative problem-solving approach and strong analytical skills despite the ambiguity of workflows or instructions
  • Proven ability to balance multiple priorities and strong attention to detail
  • Conducting secondary web research to know what users are searching on Google so that relevant information can be provided.
  • Creative writing, consistent format and citations
  • To do Peer audits as a part of the process model and also to assist in training as per need
  • All KPI related tasks must be followed & adhered to avoid business impact.


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