ability to adapt/respond to different types of characters;
German C1 and English B2
Tasks:
To deliver timely, accurate and professional customer service via chat, emails andinbound calls. The target is to ensure excellent service standards and maintain high customer satisfaction
Fully investigate and try to understand the root causes of the questions.
Provide adetailed closed loop response with updates and education for each workflow.
Create high quality interaction with the agents leading to learning and not just answering.
Provide prompt responses and additional information regarding WF.
Work with site management to identify and properly escalate lack of performance.
Provide additional non-ticket bug escalation assistance
