E-Commerce Assistant

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

• Minimum of 2.5 years of previous experience in e-commerce, retail, or customer service roles is essential for understanding business dynamics and customer needs. 
• Strong organizational skills with a keen attention to detail are necessary to ensure accuracy in product listings, order management, and customer records. 
• Excellent written and verbal communication skills are critical for effectively interacting with customers and colleagues, fostering a positive working environment. 
• Familiarity with e-commerce platforms like eBay, Shopify, or similar is crucial for efficiently managing product listings and customer interactions. 
• Ability to follow directions and complete tasks independently is essential for managing workload and meeting deadlines without constant supervision.
• Proficiency in basic computer skills, including email and Microsoft Office, is required to perform administrative tasks and maintain effective communication.

Core responsibilities:

• Upload and update new products on the e-commerce platform, ensuring all information is accurately entered and visually appealing to attract potential customers. 
• Respond promptly and professionally to customer inquiries across various platforms, such as Facebook and eBay, addressing questions related to products, orders, shipments, and returns. 
• Track and manage the order fulfillment process efficiently, sending timely reminders to the owner about pending tasks to ensure all orders are processed without delays. 
• Regularly monitor inventory levels, alerting the owner to any low-stock items that require restocking, and assist in placing reorder requests as necessary.
• Handle customer returns and exchanges smoothly, ensuring a customer-friendly process while updating records to maintain accurate inventory and sales information. 
• Provide general administrative support, including maintaining records, organizing files, and assisting with additional tasks as directed by the owner to enhance operational efficiency.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!