bloXroute is seeking a highly motivated and customer-focused Support Engineer to work directly with our support team. In this role, you will help to resolve technical issues, assisting users with product-related problems, and ensuring a smooth and positive experience. You will collaborate with cross-functional teams, including engineering and business, to resolve issues and improve product functionality.
Responsibilities
Provide first-line support to customers in the APAC region
Troubleshoot and resolve issues by working with the DevOps and Engineering teams
Help users with basic maintenance and issue resolution
Spot service issues and quality gaps across different blockchains
Clarify quality expectations from the Dev and Product teams
Use data to suggest improvements and support overall service quality
Requirements
Minimum of 2 years of experience as Support Engineer
Fully remote, based in Asia, cover Asia time zone and flexible with work arrangements
Fluent in both English and Mandarin
Linux experience
AWS experience
Knowledge and experience with blockchain and crypto technology
Good understanding of crypto industry in APAC region is a plus
Excellent presentation skills, ability to simplify technical data into crystal clear ideas
Creative and entrepreneurial person with excellent teamwork skills and startup attitude
