Key Facts

Remote From:

United States

Full time

Mid-level (2-5 years)

Hard Skills

InstaLOD Computer Repair Data Collection Auditing Endpoint Management Project Management

Other Skills

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Troubleshooting (Problem Solving)
•
Customer Service
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Training And Development
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Organizational Skills
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Teamwork
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Communication

Neptune Technology Group

Electronic Equipment, Instruments & Components

About Neptune Technology Group

Designing and engineering for the business of water.Anticipating the needs of the utility, we have provided many industry firsts including the foundation of smart water metering, the solid state absolute encoder register. Neptune’s experience in the water industry is a story rooted in loyalty to our customers and in sound stewardship. It is a story more than twelve decades strong.Neptune Technology Group Inc. is a technology company serving more than 4,000 water utilities across North America. We make data actionable using effective software and hardware tools that are interconnected by a smart network, with expertise and experience specifically focused on the business of water.Everything we do is centered on our customers and their evolving needs as:A Purposeful UtilityTechnical solutions are designed with a clear purpose, to respond to — and anticipate — the needs of the water utility. Neptune® technology focuses directly on ideas that most effectively resolve challenges felt by our customers in their daily work life.An Adaptive UtilityOur design and engineering processes allow utilities to adapt quickly to ever-evolving technologies while leveraging existing assets to accomplish unique business goals.A Connected UtilityHow well technology, data, and systems serve our customers will be the true measure of our success. The connected age requires well-thought-out, ready-to-use tools to share information, linking utilities to solutions, departments, consumers, and partners.A Responsible UtilityTogether, we are stewards of a life-sustaining resource—water. Neptune is committed to help protect water quality in every community we serve and partner in the education of the value of water.Win your day with Neptune, your most valued partner. Connect to what’s next in water.

Company type: SME

Industry: Electronic Equipment, Instruments & Components

Founded: 2018

Company size: 501 - 1000

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Job description

Position Summary

The System Maintenance Technician provides endpoint installation training and support for system projects under the management of the Sales Support Team. This includes MIU pre-installation training to customers and third party contractors, assistance during deployment of infrastructure and system implementation, and post deployment installation maintenance, auditing, and repair. The individual in this role must coordinate efforts with customer, system deployment, system support, sales support, sales, distributors, third party contractors and to support successful systems while complying with technical requirements and meeting customer expectations.

Significant travel (exceeding 80% of time) is required.

Objectives

Troubleshooting, repair and replacement of MIU endpoints including managing inventory, reporting while maintaining Neptune installation quality standards.
Training and certifying customers, distributors and contractors on Neptune MIU installation techniques, procedures, and quality standards.
Perform follow up audits on new or remedial MIU installation.
Installation audit and troubleshooting of Data Collectors/Gateways.

Requirements

Education: Associate degree preferred, but may accept a high school diploma with work experience in lieu of degree

Experience: Minimum 2 years of related experience (or entry-level with technical degree)

Special Training: System Maintenance Technicians work in a rapidly changing industry, so up-to-date skills and in-depth knowledge of a variety of systems and equipment are essential. In any given day, they may install systems and endpoints, troubleshoot wiring problems and equipment and/or repair equipment. They must be familiar with radio and digital systems, including cellular networks and broadband connections to computer networks. System Maintenance Technicians must be able use data collection equipment and install endpoints.

Skills Required:

System Maintenance Technicians must have good communication and technical skills to effectively diagnose and solve problems. They must be familiar with a variety of systems and be able to perform a wide range of services, from basic repair to full installation. They must be team players and have good customer service and project management skills to ensure that systems are configured and programmed according to the customer's needs. The Technicians must also possess good computer and organizational skills so that they can place equipment orders and monitor service requests. They also need hand and finger dexterity and good eyesight with the ability to determine colors.

Location; Remote position; Travel Required.

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