Operations Manager
Drive Operational Excellence at a Fast-Growing Digital Agency
Remote (South Africa) | UK Hours (8am-5pm) | R65,000/month
About Our Client
Our client is a vibrant, rapidly expanding digital agency delivering standout work across multiple sectors. With a strong commitment to innovation, team collaboration, and outstanding client service, they've built a dynamic environment where each team member plays a vital role in shaping success. If you're driven by systems, structure, and continuous improvement, this is your chance to make an impact.
The Role: Operations Manager
As the Operations Manager, you'll be the operational backbone of the agency, ensuring day-to-day activities run smoothly while supporting both people and processes. From workflow oversight and HR functions to credit control and managing a growing team, you'll be key to maintaining performance, solving problems, and driving efficiency across the board. You'll also step in to manage the business when directors are unavailable.
Key Responsibilities
- Minimum 5 years of experience in operations management, preferably within an agency or service-based environment
- Lead and support a remote team of ±10 staff, ensuring performance, deadlines, and collaboration
- Manage future Operations Assistants, including onboarding, delegation, and performance tracking
- Handle client escalations and operational issues, providing swift and effective resolutions
- Oversee credit control processes, including overdue invoice follow-ups and client liaison
- Drive process improvement and implement systems to optimise operational workflows
- Collaborate with department heads to ensure alignment with business goals and client expectations
- Identify cost-saving and productivity-enhancing opportunities
- Manage a team of freelance copywriters
- Step in for directors as needed to maintain operational continuity
About You
- 5+ years in operations management, ideally in a digital agency or service-led business
- Strong leadership and people management skills, comfortable managing distributed teams
- Proven experience in HR, recruitment, and credit control
- Exceptional organisational and multitasking abilities
- Proactive problem solver who thrives under pressure
- Clear communicator with strong interpersonal skills
- Able to work independently in a fully remote setup and provide own equipment
Perks & Benefits
- 25 days paid leave annually, plus your birthday off
- Up to 7 days paid sick leave per year
- Access to a leading online mental health and therapy platform
- Commission on deals you help secure
