Sr. Staff Engineer, Cloud Platforms and Operations

Job Description:

The Sr. Staff Engineer, Cloud Platforms & Operations is a recognized expert in cloud engineering, infrastructure automation, and DevOps practices, with deep technical mastery across multiple domains. This role provides strategic technical leadership, mentoring, and hands-on guidance to teams across the organization. The Sr. Staff Engineer, Cloud Platforms & Operations is responsible for architecting resilient, scalable cloud platforms and influencing enterprise-wide technical direction. As a cross-functional thought leader, the this role defines siloed technical strategies, solves highly complex problems, and ensures alignment between engineering efforts and business outcomes.

• Define and lead the architectural vision for cloud infrastructure and platform automation, ensuring scalability, performance, and security across environments.
• Act as a subject matter expert in CloudOps, infrastructure-as-code, observability, container orchestration, and CI/CD pipeline design.
• Guide and mentor engineers at all levels, fostering technical excellence and continuous learning across the team.
• Influence the organization’s broader technical strategy and roadmap through innovation, peer collaboration, and cross-discipline leadership.
• Solve complex and ambiguous infrastructure challenges through advanced technical analysis and deep domain expertise.
• Establish technical standards, reusable patterns, and governance practices that scale across product lines and engineering teams.
• Collaborate with leadership on long-term planning, including platform modernization, cloud optimization, and organizational capability building.
• Represent the CloudOps discipline in architecture reviews, incident response retrospectives, and strategic planning initiatives.
• Teach and coach others across engineering functions, translating expertise into scalable solutions and best practices.
• Perform other duties that support the overall objective of the position.

Education Required:

• Bachelor’s degree in information systems, Computer Science, Engineering, or related field.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 6+ years of relevant experience in cloud infrastructure, DevOps, systems engineering, or platform architecture.
• Proven track record of leading the design and implementation of mission-critical cloud platforms at scale.
• Demonstrated ability to drive technical vision and align multi-team efforts around long-term goals.
• Hands-on experience with AWS or other major cloud providers, infrastructure-as-code tools (Terraform, CloudFormation), and Kubernetes-based orchestration.
• Experience defining and influencing platform strategy and infrastructure governance.

License/Certification Required:

• AWS Certified Solutions Architect, Developer, or SysOps Administrator (or equivalent cloud certification).

Knowledge, Skills & Abilities:

• Knowledge of: Advanced cloud architecture, security, networking, and governance at scale. Complex CI/CD ecosystems, infrastructure automation, container orchestration, and observability frameworks. Enterprise IT strategy, platform lifecycle management, and technical operations at scale.
• Skill in: Strategic problem-solving, system-level thinking, and cross-functional influence. Coaching and mentoring engineers across disciplines and seniority levels. Communicating complex technical concepts to both technical and executive stakeholders.
• Ability to: Lead enterprise-wide initiatives and set direction for technical domains. Evaluate emerging technologies and shape long-term infrastructure vision. Translate deep technical expertise into scalable, sustainable solutions.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.