Training Assistant (Learning Management System)

Our client is seeking to contract with a highly capable and motivated Learning Management System (LMS) Training Assistant to support management and administration of the client’s LMS and training helpdesk. This individual will support managing electronic records for employee training and ensuring records alignment between the electronic document management system (EDMS) and LMS.

Responsibilities:

• Manage the department Service Desk by assigning and resolving service request tickets, including troubleshooting LMS issues, verifying user data, and modifying user learning plans.
• Perform basic LMS administration activities, including assigning training, granting credit, and generating reports.
• Process and maintain training documents and records in accordance with company procedures.
• Assist with standard operating document revisions.
• Maintain department websites and online Knowledge Base Articles.
• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, suppliers, co-workers, and management.
• Perform other administrative duties as assigned.

Key Qualifications and Skills:

• Associates degree; or equivalent combination of education and experience.
• Minimum three (3) years of office or LMS administrator experience within a regulated industry preferred
• Experience with SAP SuccessFactors Learning preferred.
• Experience with Atlassian products (Jira and Confluence) preferred.
• Proficient in Microsoft Office products.
• Demonstrated interpersonal skills and professional demeanor when interacting with a wide variety of stakeholders.
• Demonstrated ability to work independently with little oversight or supervision.
• Ability to work in a challenging/dynamic environment while demonstrating organizational and problem-solving skills.
• Excellent attention to detail in writing and reviewing documents, such as procedures and training material.
• Possess a high degree of trust and integrity, communicate openly and display respect and a desire to foster teamwork.
• Actual position starting level and title will be determined based on assessment of qualifications.