Flemish Customer Care Agent - Greece

Reference: YOGR

Greece is a country with a rich history, but also the spot to taste the best and original tzatziki, ouzo, olives, wine, Indulge yourself in the Greek mythology while drinking the best wine you ever tasted. Coming from Northern Europe, you will also really enjoy the weather in Greece. Furthermore, the country offers the most beautiful beaches, whitewashed houses and amazing mountain landscapes. Is there more you could wish for? Yes! A job. And we offer one of those in Greece now. So boost your CV and live your best life in this relaxing country.

Click here to read more about moving to Greece.

The job

As a Customer Care Agent, you will provide exceptional customer service to current and potential clients for a Dutch energy company. By following the right procedures, you will ensure a great customer experience. You bring your smile over on the phone, helping customers all day long. You will be responding to incoming calls, chats and emails and support customers.

Your daily work will include tasks like:

• Assisting customers with invoices, reminders and payments
• Support costumers with tariff changes and contract questions
• Manage complaints, such as overcharges or overpayments
• Help with retention and move requests
• Identify and act on sales opportunities in a service-oriented way

We offer

• Work remotely from your home in Greece
• 40 hours work week: Work from Monday - Saturday
• Performance bonus
• Relocation package (including flight and initial hotel)
• Assistance with finding accommodation and opening a bank account
• Private health insurance
• Career development opportunities within the company (become senior agent or team leader)
• Paid training period

Your qualifications

💭 You speak and write Flemish at a native level and English at a basic level (B2)

🎓 Experience with CRM systems is a plus.

💻 You have a good understanding and level of computer handling skills.

💪🏻 You are able to multitask, adaptive and you are confident to lead a conversation

🥇 You take initiative, ask questions, make suggestions and you are flexible.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com.