Key Facts

Remote From:

South Africa

Full time

Mid-level (2-5 years)

Hard Skills

AMPL Computer Fraud Wire Transfer Online Communication

Other Skills

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Typing
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Computer Literacy
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Telephone Skills
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Non-Verbal Communication
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Organizational Skills
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Detail Oriented
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Social Skills
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Problem Solving

Mukuru

Financial Services

About Mukuru

Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.

Company type: SME

Industry: Financial Services

Founded: 2018

Company size: 501 - 1000

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Job description

An opportunity has become available for a Mandarin speaking KYC Verification Officer to join our Verifications Team in Cape Town. This role will report to the KYC Verifications Team Lead and will predominantly support our Chinese corridor and clients.

Internal Liaison takes place with the Agents and the Contact Centre. External liaison takes place with external customers.

Duties and Responsibilities (include but is not limited to):

To verify and validate documentation and information supplied by customers when signing up for new accounts
Keep up to date on any process and regulatory changes
To report any suspicious activities on customer accounts
To make outbound calls to customers in order to carry out security checks in assigned corridors
To aid the verification team as and when required
To uphold and maintain daily and monthly targets
To always provide good customer service
To uphold the company brand
To manage own professional and self-development

Key Requirements:

Grade 12 or equivalent (Essential)
2 years KYC Experience (Essential)
Understanding and speaking of Mandarin / other relevant Asian language (Essential)
Knowledge of money transfer procedures
Knowledge of KYC regulations
Knowledge of AML and Fraud
Knowledge of KYC rules and processes

Additional Skills:

Computer skills
Typing skills.
Telephone skills
Verbal and written communication skills
Organisational & administrative skills
Attention to detail
Interpersonal skills
Problem solving skills

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS

Ready to apply?

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