Associate, Remote Network (Virtual Teller)

• Serves customer in a professional and exceptional, courteous, efficient manner through prompt handling of all teller functions.

• Perform regular teller’s transactions through electronic/remote interactions in compliance with bank policies and procedures.

• Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries.

• Works independently and utilizes effective problem solving skills to resolve issues; effectively uses knowledge of operating and security procedures in order to make on-the-spot transactions.

• Multitasks by working with multiple software programs concurrently to complete a transaction, and communicating with more than one customer concurrently.

• Identifies cross-selling opportunities, selling new or additional products or services that meet customers' needs, and makes appropriate referrals to other bank areas.

• Performs end of day balancing according to procedures.

• Adheres to security, audit, and compliance requirements.

• May act as a mentor/trainer to new Virtual Tellers.

• Communicates customer comments, issues and requests to the appropriate branch/department.

• Clearly communicates the proper use of the Virtual Teller Station, handling customer's objections and anxiety to new technology.

• Promotes benefits of the technology and ensures a positive experience.

• Other duties may be assigned.

EDUCATION AND EXPERIENCE:

• Associate or bachelor’s degree in business administration or related field required.

• One (1) year of customer service, call center or sales experience required.

• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

• Excellent customer service, interpersonal, problem-solving and documentations skills required both verbal and written.

• Requires good telephone etiquette, listening and communication skills.

• Understanding of banking or financial products and services preferred.

• Detail oriented and able to manage multiple priorities required.

• Computer proficiency required. Knowledge of MS Office and other business applications preferred.

• Bilingual, English and Spanish required.

• Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required.