Offer summary

Qualifications:

Strong troubleshooting skills and technical expertise., Knowledge of company’s products and platforms., Ability to design, implement, and support customer solutions., Relevant educational background or experience in RIS or related fields..

Key responsibilities:

Design, implement, and support customer solutions and infrastructure.

Collaborate with teams and customers to ensure successful project completion.

Maintain and document systems, and troubleshoot issues efficiently.

Align activities with the company's strategic goals to enhance client experience.

Job description

A RIS Support Engineer is responsible for the advanced design, implementation, documentation, support, and maintenance of customer solutions and business applications infrastructure. This individual works with other teams and customers to successfully complete these duties. This role is also responsible for understanding the strategic direction of the company and executing well defined plans focused on scaling and improving the client experience. This position requires advanced troubleshooting skills, knowledge of the company’s products and platforms, and the ability to effectively prioritize issues by leveraging relationships with both customers and internal groups.

Required profile