Growth Strategy & Operations Associate
Offer summary
Qualifications:
Strong analytical skills and experience with funnel data analysis., Hands-on experience creating sales collateral, guides, and playbooks., Entrepreneurial mindset with the ability to operate in ambiguity., Proficiency with productivity and CRM tools like HubSpot, Pipedrive, or Notion..Key responsibilities:
- Analyze sales funnel to identify drop-off points and improve deal initiation.
- Create onboarding playbooks and resources to enhance customer activation.
- Develop and refine sales, onboarding, and customer success playbooks based on insights.
- Collaborate with teams to improve recruitment operations and reduce mis-hires.
Job description
Founder’s Associate, Growth & Operations
Compensation & Benefits
Salary: £33,000 – £55,000 GBP (depending on experience)
Equity: Stock grant provided
Benefits: Comprehensive health insurance
About the Role
We’re looking for a sharp, entrepreneurial operator to work directly with the founding team on growth and operations. This is a broad, strategic, and handson role: you’ll investigate why deals drop off, why signed customers don’t start, and why accounts churn — then design and implement the fixes that address these issues.
You’ll analyze funnel performance, create collateral and playbooks, and join client conversations to deeply understand the customer journey and churn. In the early stages, you’ll personally build the assets we need — sales decks, onboarding guides, training content, case studies. Over time, you’ll codify successful solutions into scalable playbooks that form the backbone of how we sell, onboard, and retain clients.
This is a rare opportunity to operate like a founder inside a fastgrowing company — solving critical problems across sales, onboarding, recruitment, and customer success, while shaping the systems that will scale the business.
What You’ll Do
Sales Enablement & Pipeline Health
Analyze the sales funnel to understand where deals stall or drop off.
Investigate and address “failed starts” — closedwon deals that don’t start properly
Provide leadership with data and insights on pipeline health, conversion, and deal velocity.
Build sales collateral (presentations, PDFs, case studies, videos) and test new approaches.
Figure out what sales needs to close more deals the more creative the better
Translate learnings into sales playbooks for messaging, objection handling, and deal management.
Onboarding & Activation
Create onboarding playbooks that ensure a consistent, highquality client experience.
Develop tailored resources that accelerate adoption and reduce postsale failures.
Improve handoffs between sales, onboarding, and customer success.
Shadow and join client calls to refine approaches and codify best practices.
Review deals that don’t start and understand why they failed to begin with
Recruitment Operations
Work with operations to improve how talent is staffed — faster matching, fewer mishires, better fit.
Build staffing playbooks that systematize best practices for deployment speed and accuracy.
Improve talentmatching accuracy to reduce mishires and delays.
Customer Success & Retention
Analyze churn data, translate insights into retention strategies, and codify them into scalable playbooks.
Equip CSMs with proactive training materials, guides, and clientfacing resources.
Support clients in learning how to maximize their assistants and reduce reliance on reactive support.
Analyze churn, highlight risks, and design retention strategies in collaboration with leadership.
Codify insights into customer success playbooks that scale.
Funnel Analytics & Reporting
Track and report performance across sales, onboarding, activation, and retention.
Highlight key risks, opportunities, and recommended experiments.
Provide clear insights and recommendations to founders, ensuring fixes become scalable playbooks.
Who You Are
Analytical and structured — spot patterns in funnel data and turn insights into solutions.
Handson builder — you don’t just suggest ideas; you create collateral, guides, and playbooks yourself.
Entrepreneurial operator — thrive in ambiguity, think like a founder, and move quickly to fix problems.
Communicative — comfortable joining and leading client calls, with strong presence in front of executives.
Adaptable — thrive in a fastpaced environment with shifting priorities.
Toolsavvy — proficient with productivity and CRM tools (Asana, HubSpot, Pipedrive, Airtable, Clickup, Monday.com, Notion etc.).
Ideally You Also Have