Customer Support Representative

Work set-up: 
Full Remote
Contract: 
Full time
Work from: 
Canada

Offer summary

Qualifications:

Previous customer support experience in a tech-driven environment., Excellent communication skills in English, both verbal and written., Tech-savvy with the ability to learn and navigate various software platforms., Strong problem-solving skills and attention to detail..

Key responsibilities:

  • Handle customer inquiries via phone, text, and email with professionalism and empathy.
  • Utilize company tech stack, including Google services, Firebase, Stripe, and proprietary systems, to resolve issues and process transactions.
  • Manage and organize customer data across multiple platforms, ensuring accuracy.
  • Contribute ideas to improve customer service processes and support strategies.

BruntWork logo
BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
See all jobs

Job description

This is a remote position.

Type: Fulltime
Schedule:
  • Monday, Thursday, Friday 6:00 PM to 11:00 PM Eastern
  • Tuesdays & Wednesdays Off
  • Saturday & Sunday 7:00 PM to 6:00 PM Eastern (1 hr unpaid lunch)
  • 35 paid hours per week
  • NOTE: Client might change the schedule if this schedule wont work, but client will still pay 35 paid hours per week.
    • Job Title: Customer Support Representative
      Location: Remote

      Client Overview
      Join a rapidly growing techdriven marketplace that’s revolutionizing the car care industry across North America. Our platform connects car owners with skilled local detailing professionals, creating a seamless experience for both parties. As we expand our operations across multiple U.S. states and Canadian provinces, we’re seeking a customercentric individual to be the cornerstone of our support team.

      Job Description
      As our first dedicated Customer Support Representative, you’ll play a pivotal role in shaping our customer experience and contributing to our growth trajectory. This exciting opportunity allows you to be at the forefront of a dynamic, techenabled service industry. You’ll handle diverse inquiries across multiple channels, utilizing cuttingedge platforms to ensure smooth operations. Your role will be crucial in maintaining our reputation for excellence and helping to refine our processes as we scale. If you’re passionate about delivering exceptional customer service and thrive in a fastpaced, evolving environment, this position offers significant potential for personal and professional growth.

      KEY RESPONSIBILITIES::
      • Serve as the primary point of contact for our customers and service providers, handling inquiries via phone, text, and email with professionalism and empathy
      • Navigate and utilize our tech stack, including Google services, Firebase, Stripe, and proprietary systems to efficiently resolve customer issues and process transactions
      • Manage and organize customer data across various platforms, ensuring accuracy and accessibility of information
      • Contribute creative ideas to improve our customer service processes and overall user experience
      • Collaborate with management to refine support strategies and implement best practices
      • Assist in troubleshooting basic technical issues for both customers and service providers
      • Stay updated on company services, policies, and industry trends to provide accurate and helpful information

      Requirements

      • Previous customer support experience, ideally in a techdriven or serviceoriented environment
      • Excellent verbal and written communication skills in English, with the ability to convey information clearly and concisely
      • Techsavvy mindset with the ability to quickly learn and navigate various software platforms
      • Strong problemsolving skills and the ability to think on your feet in a fastpaced environment
      • Exceptional time management skills and the ability to work independently
      • Passion for delivering outstanding customer experiences and contributing to a growing business
      • Basic troubleshooting skills and the ability to explain technical concepts in simple terms
      • Attention to detail and a commitment to accuracy in data management and communication
      • Adaptability and enthusiasm for learning in a dynamic, evolving business environment


      ​
      Independent Contractor Perks
      • With HMO Coverage for eligible locations
      • Permanent work from home
      • Immediate hiring
      • Steady freelance job
        • ZR_26755_JOB

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Google ServicesData ManagementStripe ConnectFirebase

Other Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Adaptability
  • Creativity
  • Troubleshooting (Problem Solving)
  • Time Management
  • Detail Oriented
Are you interested?

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