Offer summary

Qualifications:

Minimum of 1 year experience in project management, creative operations, or related fields., Bachelor's degree or equivalent professional experience., Strong communication skills across teams and levels., Ability to collaborate, take initiative, and adapt in a fast-paced environment..

Key responsibilities:

Manage multiple creative projects from start to finish.

Create and maintain project timelines and track progress.

Identify workflow improvements using data and feedback.

Lead planning and report on creative KPIs.

Job description

The salary range for this position is $64000 - $70500 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience.
This is a hybrid in office opportunity with a 4 day in office expectation Mon-Thurs. (This is not a remote role)

As a Creative Operations Associate, you’ll play a key role in streamlining the creative workflow for the Specialty Retail Brands (SRBs) Creative Team. You’ll partner with cross-functional teams including Brand Managers, Content Managers, Marketing Channel Owners, and Leadership to manage creative projects that drive efficiency, elevate quality, and reinforce our brand’s value.

Your focus will be on optimizing how we work: maximizing creative resources, aligning efforts across teams with differing priorities, and delivering brand and content assets that are both effective and data-driven. You'll oversee end-to-end project delivery while contributing to long-term planning and process evolution.

The Creative Operations team is the engine behind the Wayfair Creative Group, ensuring every step, from intake to final delivery, runs smoothly. Our diverse team of project managers, producers, analysts, and QA experts supports a culture of operational excellence, creativity, and innovation. We operate on a monthly planning cycle using Agile-lite methodologies and Airtable.

What You’ll Do

Strategically allocate creative resources to projects that support business and brand goals
Manage multiple high-priority projects from kickoff through final delivery
Create and maintain timelines, track progress, and share status updates
Identify opportunities to improve workflows using data and cross-functional feedback
Lead monthly, quarterly, and long-term planning for the Creative team
Report on Creative KPIs to track performance and uncover areas for growth
Partner with Creative and Marketing leads to streamline processes and ensure timely, on-brief execution
Support a culture of learning through retrospectives and knowledge sharing

Qualifications

1+ years of experience in project management, creative operations, production, or related fields
Bachelor's degree or equivalent professional experience
Strong written, visual, and verbal communication skills across teams and levels
Proven ability to collaborate, take initiative, and drive results
A problem-solving mindset with adaptability in a fast-paced, evolving environment
Balanced understanding of both creative and business perspectives
Excellent prioritization and decision-making skills when navigating multiple stakeholder needs
A team-oriented attitude, with a proactive and forward-thinking approach

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

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