Offer summary

Qualifications:

Previous experience in QA or digital content management., Familiarity with web content management systems like Sitecore., Excellent attention to detail and high standards of quality., Strong communication skills and proficiency with helpdesk software like Freshdesk..

Key responsibilities:

Review and approve web content, including images and copy.

Manage marketing helpdesk tickets and ensure timely resolution.

Update and maintain business listings for accuracy.

Collaborate with teams to optimize web content and improve quality assurance processes.

Job description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: QA/Content Executive (FTC 4 Months with potential to extend)

Location: Remote, United Kingdom

About the role:

We are seeking a QA/Content Executive to join our client’s Group Marketing team. The successful candidate will work closely with divisional teams to review and approve web content, ensuring accuracy and adherence to brand standards. Additionally, the role involves managing marketing helpdesk tickets, business listings updates, and telephony BAU changes. While previous experience in QA or digital content is essential, training will be provided for specific tasks. Please note this role is a secondment – you'll be employed by OLIVER but working directly with client within the client team.

What you will be doing:

Review and approve/decline web content, including images and copy checks, within workbox/Sitecore.
Manage marketing helpdesk tickets efficiently using Freshdesk, ensuring timely resolution of issues and queries.
Update and maintain business listings using Yext to ensure accurate and consistent information across platforms.
Coordinate telephony BAU changes on Infinity, the telephone tracking system, to support marketing campaigns and initiatives.
Collaborate with divisional teams to provide guidance on content creation and optimization for web platforms.
Assist in the development and implementation of quality assurance processes to improve content accuracy and user experience.
Stay updated on industry best practices and emerging trends in digital content management and quality assurance.

What you need to be great in this role:

Previous experience in QA or digital content management is essential.
Familiarity with web content management systems, such as Sitecore, is preferred.
Excellent attention to detail and the ability to maintain high standards of quality and accuracy.
Strong communication skills, both written and verbal, to effectively collaborate with cross-functional teams.
Proficiency in using helpdesk software, such as Freshdesk, for ticket management and resolution.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
A proactive and can-do attitude, with a willingness to learn and adapt to new technologies and processes.
Bachelor's degree in Marketing, Communications, or a related field is desirable.

Req ID: 14124

#LI-KA1 #LI-Junior #LI-Remote

Our values shape everything we do:

Be Ambitious to succeed 

Be Imaginative to push the boundaries of what’s possible 

Be Inspirational to do groundbreaking work 

Be always learning and listening to understand 

Be Results-focused to exceed expectations 

Be actively pro-inclusive and anti-racist across our community, clients and creations 

OLIVER,a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. 

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

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