Offer summary

Qualifications:

Excellent verbal and written English communication skills., 1-2 years of experience in a medical-related background., Familiarity with medical terminologies., Highly organized and computer savvy..

Key responsibilities:

Manage inbound and outbound calls with patients, providers, and insurance companies.

Maintain professional communication and adhere to HIPAA policies.

Assist with administrative tasks like data entry, appointment scheduling, and record management.

Act as a liaison between patients and healthcare providers.

Job description

A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.

TASKS:

Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification;

Maintaining great phone etiquette

Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as – Cerner, Epic, AthenaNetAthenaHealth, and, NextGen

Verifying healthcare insurance coverage and eligibility

Providing administrative support that includes: a) data entry. b) appointment scheduling, c) email management, d) record management, e) and timekeeping

Taking charge of health promotion, explanation of care plans, admissions, new patient intake, and frontdesk triage

Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers

Strictly adhering and complying with the HIPAA policy

QUALIFICATIONS:

Must have excellent verbal and written English communication skills

At least 12 years of experience in a medicalrelated background

Familiar with medical terminologies

A healthcarerelated degree is highly preferred

Intermediate skills with Google Workspace andor Microsoft Office

HIPAA Certification is a plus

Strong attention to detail

Impartial

Highly organized

Computer savvy

Open to working night shifts

Requirements
SYSTEM REQUIREMENTS:

PRIMARY

Computer Processor: Intel Core i55000 (5th Gen or higher) or AMD Ryzen 5 or higher

Computer MemoryRAM: 8.00 GB

Computer Operating System: At least Windows 1011 64bit or macOS Ventura

Headset: Any USBtype headset with noisecancelling feature

Camera: Capable of a clear and crisp video output

BACKUP

OPTION 1 (BACKUP SYSTEM):

Computer Processor: Intel Core i55000 (5th Gen or higher) or AMD Ryzen 5 or higher

Computer MemoryRAM: 8.00 GB

Computer Operating System: at least Windows 1011 64bit or macOS Ventura

Headset: Any USBtype headset with noisecancelling feature (Optional)

OPTION 2 (POWER SUPPLY UPS):

Must be capable of powering your work station for at least 3 hours

Typically a device with 240Wh or higher will be sufficient

Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)

Benefits
RATE AND REWARDS:

Starting rate is $800 (USD) monthly

Employment Type: Independent Contractor

Free Training

Paid Time Offs

HMO Coverage

Optical Rewards

PerformanceBased Increase

Permanent Work From Home