Customer Success Manager (Canada)

Rockstar is recruiting for a fastgrowing healthcare technology company that is making it easier for anyone to start and scale new healthcare businesses. The client’s customers currently serve over 2 million patient lives and manage an annual $10+ billion in medical spend. Backed by top Silicon Valley investors such as Sequoia, General Catalyst, Y Combinator, Kleiner Perkins, Stanford, and Khosla Ventures, this company is on a mission to help more people innovate in healthcare—and more patients receive affordable care.

About the Company

This organization is dedicated to simplifying the process of starting and scaling new healthcare businesses. Its customers currently serve over 2 million patient lives and manage an annual $10+ billion in medical spend. The company supports leading healthcare groups backed by top Silicon Valley investors. The mission is to help more people innovate in healthcare and enable more patients to receive affordable care.

About the Team

The leadership team previously founded and led a national digital health company (>$15M raised), with a team of 100+ employees across the US, which was acquired by a 1,000+person incumbent. The team is tightknit, driven to move fast, and focused on tackling some of the biggest problems in healthcare to ultimately improve patient lives.

About the Role

The business continues to grow, with leading national healthcare companies as customers. With this growth, the company is seeking a Customer Success Manager to work closely with the leadership team to support top clients and help manage the next level of scale. This role sits within the Customer Success team, which is dedicated to helping new healthcare groups onboard seamlessly and grow successfully with the company’s product and operations.

What You’ll Own:

Own the relationship with the largest enterprise clients, serving as a main point of contact throughout their onboarding and taking responsibility for their overall experience.

Lead regular meetings with key clients to strengthen the relationship, understand evolving needs, and drive longterm success.

Own important crossfunctional projects, working closely with members of the leadership team to scale the business.

Contribute to building rigorous systems to help increase productivity and work more effectively to reach the next 10x of scale.

Proactively remove process roadblocks that stand in the way of the Customer Success team’s progress and momentum.

Inspire the team with mentorship, drive, grit, empathy, and highvelocity execution.

What You Bring

Operational excellence: Demonstrated ability to achieve a high volume of work on any given day.

Excellent leadership skills and a proven ability to inspire a team.

Talent magnetism: Exceptional people want to work with you.

Strong attention to detail and a track record for getting the details right.

Selfmotivated, resourceful, and quick to take initiative in ambiguous situations.

Interest in working in healthcare and helping healthcare innovation flourish.

Leadership and drive; a hunger for selfimprovement and a desire to be around the most talented teammates who push you toward it. (Kobe said it best.)

Excitement for a fastpaced, startup culture where you’ll navigate ambiguity and solve big problems, with very high autonomy.

An eye for identifying process improvement opportunities and creative ways to better structure operations.

25+ years of experience in customer success or related roles.

What is Offered

Highly competitive salary and performancebased compensation.

Compassionate, fun, and missiondriven culture of excellence and innovation. (The company helps bring new lifechanging care models into the world.)

Many growth and advancement opportunities (the company is growing fast, so there are many opportunities to step up).

Work from home, remote job, with flexibility.

Paid Time Off: Canadian holidays, vacation days.

Comprehensive health plans to support wellbeing.

Culture of mentorship, learning, independence, and criticalthinking.

This role has a preference for Eastern Time (EST) hours (with some flexibility possible).