Head of Project Management Practice

The Head of Project Management Practice is responsible for developing, standardizing, and refining project management methodologies, frameworks, and tools across the global PS organization. This role ensures that project management practices are aligned with CSG strategic goals, driving successful project delivery and continuous improvement.

Key Responsibilities:

1. Practice Development:

      •     Define, implement, and enhance project management standards, methodologies, and best practices.

      •     Develop and maintain project management frameworks, templates, and tools.

      •     Ensure consistency in project delivery by promoting best practices across the organization.

2. Team Leadership:

      •     Lead, mentor, and develop a team of project managers, fostering a culture of collaboration and excellence.

      •     Oversee performance reviews, career development plans, and training initiatives for the project management team.

      •     Provide coaching and guidance to ensure high-quality project execution.

3. Project Oversight:

      •     Provide strategic oversight for high-profile projects to ensure alignment with organizational objectives.

      •     Monitor project portfolios, ensuring effective resource allocation and risk management.

      •     Collaborate with stakeholders to resolve project-related issues and escalate when necessary.

4. Continuous Improvement:

      •     Analyze project performance data to identify trends and opportunities for improvement.

      •     Drive process improvement initiatives to enhance efficiency and effectiveness in project delivery.

      •     Lead retrospectives and implement lessons learned across future projects.

5. Stakeholder Engagement:

      •     Establish strong relationships with internal and external stakeholders.

      •     Act as a trusted advisor on project management practices and principles.

      •     Facilitate communication between project teams and stakeholders to ensure transparency and alignment.

Required Qualifications:

      •     Bachelor’s degree in Business, Management, or related field (Master’s preferred).

      •     7+ years of experience in project management, with at least 3 years in a leadership role.

      •     Strong knowledge of project management methodologies (Agile, Waterfall, etc.).

      •     Relevant certifications (e.g., PMP, PRINCE2, or Agile certifications).

Skills and Competencies:

      •     Proven leadership and team development skills.

      •     Exceptional organizational and multitasking abilities.

      •     Strong analytical and problem-solving skills.

      •     Excellent communication and interpersonal skills.

      •     Ability to manage change and drive process improvements.

Preferred Qualifications:

      •     Experience managing large, complex projects or project portfolios.

      •     Experience managing a global team and working across all timezones

      •     Familiarity with PPM and project management software tools.

      •     Telco industry expertise and knowledge. Experience in the Media and/or Financial Services sectors would be an advantage.

As a global leader, this role will require regular worldwide travel to engage wtih teams, internal stakeholders and customers.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.