Manager, Identity & Access Management

Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

The Manager of Identity and Access Management (IAM) holds primary responsibility for overseeing the implementation, operation, and maintenance of the organization’s IAM program. This role manages access control systems, identity management solutions, and authentication processes, while also developing and enforcing relevant policies and procedures. Combining strategic vision and hands-on leadership, this role drives the adoption of modern identity frameworks and compliance with global standards. The manager partners with stakeholders across IT, cybersecurity, HR, legal, and compliance to align IAM initiatives with business objectives, reducing risk and enhancing efficiency.

A key focus of this position includes monitoring system performance, reporting findings, and recommending improvements. The manager also contributes to the selection and oversight of security solutions, manages vulnerability audits and assessments, and leads IAM department staff and budgeting efforts.

We are looking for a Manager, Identity & Access Management who will:

• Oversee all IAM processes, including:
• Access management and governance
• Privileged access management
• Identity management
• Implementation of IAM technologies (e.g. SSO, MFA, passwordless authentication)
• Lead a global team of remote security professionals providing guidance to functional and business units on appropriate security practices and solutions. Responsible for all aspects of the manager's job model, including hiring, team budget, performance management, workload management and professional development.
• Support execution of the organization’s Strategic Security Plan and collaborate with partners to maintain the security architecture design.
• Create, maintain, and approve security documentation (policies, standards, guidelines, and procedures).
• Participate in audit, compliance, and regulatory efforts, including PCI DSS, ISO 27001, SOC 2 Type II, and security audits.
• Act as a subject matter expert across all IAM disciplines.
• Perform off-hours work when necessary to minimize disruptions.
• Maintain regular and reliable attendance.
• Domestic and international travel up to 5% may be required.
• Model professional behavior, foster constructive relationships, and demonstrate proactive communication and collaborative problem solving aligned with organizational values.

Is this opportunity right for you? We are looking for candidates who:

• Bachelor’s degree in Cybersecurity, Computer Science, IT, or related field plus 5 years of relevant experience.
• Leadership experience managing a team of individual contributors.
• Implementation, operation, or evaluation of IAM and zero trust programs.
• Extensive experience developing enterprise security documentation, managing cross-functional projects, and leveraging KPIs to measure performance and drive improvement.
• Experience with access management, governance, privileged access management compliance, and vendor management for security solutions.
• Expertise balancing regulatory, business, audit, and architectural requirements.

Knowledge, Skills, and Abilities

• Deep understanding of zero trust, SSO, MFA, and IAM concepts.
• Familiarity with regulatory, compliance, and security requirements (e.g., PCI DSS, SOC 2 Type II, HIPAA, privacy laws).
•  Preference for candidates with broad technology exposure, spanning:

• Mainframe environments (e.g., RACF, ACF2)
• On-premise distributed systems (Windows, Linux, UNIX)
• Public cloud platforms (e.g., Azure AD, AWS IAM, Google Cloud Identity)

• Preferred certifications include one or more of:

• GIAC Security Essentials Certification
• GIAC Security Leadership Certification
• ISACA CISM
• ISACA CISA
• (ISC)² CISSP

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

View More Benefits

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

This role is eligible for a bonus opportunity.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.