Offer summary

Qualifications:

University degree in Computer Science or equivalent experience., At least 4 years of Site Reliability Engineering (SRE) experience and 3 years in other IT roles., Hands-on support experience with Business Critical Applications at 2nd or 3rd level., Strong knowledge of AWS Cloud, Gitlab, Terraform, and monitoring tools like Datadog..

Key responsibilities:

Support Business IT Applications on-premise and in the Cloud to meet SLAs.

Follow best practice processes for incident, problem, change, and configuration management.

Lead the transition of new Business Applications to the SRE team with proper documentation.

Configure and improve CI/CD pipelines and monitoring systems, and provide 24/7 on-call support.

NextLink is a global leader and the fastest growing next-generation provider of IT, BPO and digital services. We are a team of experienced IT practitioners, outstanding engineers, and innovative team members with a deep-rooted passion for automation. We strive to deliver the best possible solutions using digital technologies and targeted talent sourcing. We enable man-machine collaboration, solve complex business problems, and combine human creativity and intellect with powerful algorithms. Our Vision: To be the most reliable one-stop-shop for high quality technology services delivered within a collaborative empowerment culture. Our Values: • Customer Focus – Our customers are at the centre of everything we do. • Passion – We are passionate about delivering innovative, high quality services to our customers and our teams. • Collaboration – We work together with our customers, our partners and in our organisation to always achieve the best results. Together we are stronger. • Empowerment – We empower and enable our people to make things happen. • Flexibility – We are flexible and adaptable in our ways of thinking and working. We make the impossible possible. An Overview of our Services: TECHNOLOGY: • Enterprise Application Services • SAP • Microsoft • Salesforce • ServiceNow • Infrastructure Services • AWS • Oracle CONSULTING: • Technology Consulting • Enterprise Application Transformation Services • Mobility and Workplace Services OPERATIONS: • Targeted talent sourcing • Business Process Services DIGITAL TRANSFORMATION: • Mobility • Data Sciences & Analytics • Cloud • Internet of Things • Machine Learning Solutions • Robotics Process Automation • Artificial Intelligence • Blockchain • Digital Health Solutions

Job description

Job Description

Support Business IT Applications both on-premise (VMware, hybrid) and in the Cloud to provide a stable environment for the Business Users to agreed Service Level Agreements
Follow Best Practice processes for incidents, problems, change and configuration management to ensure an efficient support service.
Implement patching and maintenance of Business Applications according to defined processes.
Lead the successful transition of new Business Applications to the SRE Team ensuring they are fully documented.
Lead implementation, process and document reviews to continuously improve the efficiency of the Team, as well as knowledge sharing activities within the Team.
Configure and improve Gitlab CICD pipelines
Implement and improve monitoring of various applications using Terraform code
Part of the Rota providing On-call Support 24*7 for the critical Business Applications.

Requirements

Your profile/background:

University Degree in Computer Science or equivalent experience
4+ years of SRE experience + 3 years of experience in other IT technical roles
Hands on experience with 2^nd or 3^rd level support of Business Critical Applications
Excellent knowledge of AWS Cloud, Gitlab, Terraform and Datadog (or other monitoring tools)
Good SQL knowledge
Experience in Linux, Windows and DB systems is preferred
Experience with IT infrastructure (hardware, network and storage) is preferred
Experience with Atlasian products is advantage
Experience in the trading environment is an advantage
Personality: analytical, solution and team-oriented, forward-looking and organized
Languages: Good English Skills