Associate Director, Congress Operations - US Remote

Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Associate Director, Congress Operations - US Remote

What you will do

The Associate Director, Congress Operations is responsible for leading the operational center of excellence within the Amgen Congress Team (ACT). This role ensures the delivery of consistent, complaint, and cost-efficient execution of Tier 1 and Tier 2 congresses globally, overseeing vendor performance, budget governance, logistics, HCP engagement services, and operational standards.

This leader partners closely with the Associate Director of Congress Planning & Execution to align operational support with TA needs and business priorities while delivering a One Amgen experience to internal and external stakeholders.

Operational Strategy & Oversight

• Define and oversee operational models for booth build and design, OL engagement, logistics management, and vendor partnership for all ACT-led congresses.
• Develop and enhance standardized operating procedures, documentation, and reporting tools/dashboards across the ACT function (e.g., CCDs, CAF reporting, post-congress metrics, SLAs).
• Ensure global consistency and regional adaptability in vendor engagement models, compliance workflows, and attendee services.

Vendor Management & Quality Assurance

• Lead the performance management of key vendor partners across booth builds (Access TCA, Ignition), OL engagement (Proske), and logistics (Maritz, BCD).
• Govern all scopes of work (SOWs), budget forecasting, invoice, and service-level agreements (SLAs) related to congress operations.
• Oversee executional quality across vendor deliverables, including booth design, setup, compliance submissions, and onsite support.

HCP Logistics & OL Engagement

• Direct the end-to-end logistics processes including housing, registration, badge coordination, ancillary meetings, and pre-congress attendee communications.
• Manage the operational support of OL engagement scheduling, rooming, and metrics tracking for all ACT-supported congresses, partnering with the Engagement team leads.

Budget & Compliance Governance

• Serve as operational budget steward for all congress activities led by ACT, maintaining controls across all logistics, OL, and booth spend categories.
• Ensure compliance with internal processes (CAF, C3, Veeva) and external regulations (PhRMA, EFPIA, local country requirements) across operational workflows.

Team Leadership & Development

• Lead a team of Senior Managers and Senior Associates supporting functional operations across US and OUS congress execution.
• Foster a high-performance culture focused on operational excellence, team development, cross-functional collaboration, and innovation.
• Partner with the ACT Leadership Team to build scalable systems, tools, and training that enhance team capability and future-readiness.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek will have these qualifications.

Basic Qualifications:

Doctorate degree and 3 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector.

Or

Master’s degree and 5 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector.

Or

Bachelor’s degree and 7 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector.

Or

Associate’s degree and 12 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector.

Or

High school diploma / GED and 14 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector. experience

Preferred Qualifications:

• Advanced degree (MBA, CMP, PMP, or CEM).
• Proven experience managing congress or event operations at a global scale.
• Expertise in booth production, HCP engagement logistics, and pharmaceutical compliance requirements.
• Familiarity with Amgen’s therapeutic areas and internal systems (Smartsheet, SharePoint, SAP, Veeva).

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range