Offer summary

Qualifications:

Proficiency in Dutch and strong English communication skills., Multiple years of experience in customer success or a commercial SaaS B2B role., Good understanding of CRM systems, preferably Salesforce., Customer-centric mindset with problem-solving and adaptive skills..

Key responsibilities:

Build and maintain strong relationships with key accounts.

Identify upselling and cross-selling opportunities and collaborate internally.

Develop understanding of Spacewell SaaS products and their market position.

Monitor customer usage, provide reports on KPIs, and communicate account status.

Job description

Join Our Dynamic Team as a Customer Succes Manager!

Spacewell is a leading provider of workplace management solutions, specialising in optimising the utilisation and performance of commercial spaces. Our innovative technologies and services empower organisations to create smarter, more efficient, and engaging workplaces, enhancing productivity and well-being.

In this role you will:

Cultivate and leverage strong relationships with key accounts, understanding their unique business success factors.
Use your understanding of the customer to identify upselling or cross-selling opportunities and collaborate with various internal teams to capitalize on these opportunities.
Develop a strong high-level understanding of the Spacewell SaaS product and it’s place in the competitive marketspace.
Address inquiries, provide demos, and guide customers in maximizing their value from the product in order to boost retention of these customers.
Showcase the tangible impact of our solution through these success stories.
Implement strategies to enhance customer satisfaction and loyalty, preventing potential churn.
Act as the voice of the customer by collecting and communicating feedback on product features, usability, and overall satisfaction.
Utilize data and analytics tools to monitor customer usage patterns.
Provide regular, clear, and concise reports on customer success KPIs, customer health, and overall satisfaction.
Communicate the status of customer accounts and highlight areas for improvement or additional support.

The ideal candidate:

Is proficient in the Dutch language, and has strong English skills both written and oral
Has multiple years of experience in a customer success or commercial role in SaaS B2B
Preferably has some industry knowledge
Is comfortable using a CRM system (Salesforce)
Has good communication & decision making skills
Has a customer-centric mindset
Has a can-do mentality with a problem solving mindset
Has a curious mentality
Has a results oriented mindset
Has great adaptive skills for a constantly changing environment
Is a teamplayer

Next to the flexible work hours and remote working possibilities, you will get a salary and fringe benefits (including a leasecar) in line with your experience, 28 holidays a year and a homeworking allowance of €50,- net a month.

Boost your career together with Spacewell – where innovation meets efficiency in every square foot.

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