Customer Care Specialist I - V+

Work set-up: 
Full Remote
Contract: 
Full time
Salary: 
24 - 24K yearly
Experience: 
Entry-level / graduate
Work from: 
United States

Offer summary

Qualifications:

Bachelor's degree or equivalent work experience., Over 1 year of experience in a customer-facing role., Experience with CRM platforms like Salesforce., Strong communication skills and attention to detail..

Key responsibilities:

  • Provide expert support to customers and resolve inquiries.
  • Develop action plans for clients experiencing issues.
  • Maintain professionalism in all client communications.
  • Utilize software to analyze data and present findings.

AppFolio logo
AppFolio http://www.appfolio.com
1001 - 5000 Employees
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Job description

Description
AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.
The Customer Care Specialist I will create unforgettable client experiences by providing expert-level support to our customers. This is a specialized role that leverages knowledge of a specific product to produce quality interactions, increase retention, and build vital customer relationships. This requires a keen ability to navigate both routine and complex issues that arise throughout our customers’ lifecycle enrolled in Lisa Services. We transform these challenges into distilled, presentable solutions and action plans, driving value, saving our customers’ time and money!
Your Impact
  • Work with a team of highly knowledgeable product experts to collaborate and resolve a variety of inbound client inquiries.
  • Provide specialized care to our client base while maintaining and exceeding pre-determined OKRs.     
  • Develop precise action plans when clients feel services are lacking or underperforming. We maintain professionalism through every instance of client-facing communication (both written and verbal). 
  • Utilize multiple software platforms to retrieve and analyze data. This research is documented and presented to both internal and external parties for review and discussion. 
Qualifications 
  • BA/BS degree or equivalent work experience.
  • 1+ years of experience in a customer-facing role.
  • Experience using Salesforce or other CRM platforms.
Must have
  • A results-driven attitude paired with a flexible and adaptable approach, asking curious, open-ended questions to achieve resolution in the face of ambiguity and nuance. 
  • A willingness to go above and beyond for both our customers and colleagues, prepared to engage with a positive outlook.
  • Experience in managing a busy caseload by leveraging time management and prioritization awareness. 
  • Extreme attention to detail that promotes consistency, trackability, and transparency.
  • Persistent, professional, and friendly written and verbal communication.
Compensation & Benefits
The hourly wage that we reasonably expect to pay for this role is $24.04 per hour
The actual hourly wage for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, etc. 
Please note that the hourly rate is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses that you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits - see here.

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About AppFolio

AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

SalesforceAnalyticsCustomer Relationship Management

Other Skills

  • Customer Service
  • Time Management
  • Problem Solving
  • Adaptability
  • Detail Oriented
  • Teamwork
  • Communication
Are you interested?

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