Key Facts

Remote From:

Massachusetts (USA)

Full time

Senior (5-10 years)

80 - 80K yearly

English

Hard Skills

Customer Success Management Project Management Sales Management Program Implementation Program Implementation Medical Devices Stakeholder Communications Regulatory Compliance Veeva

Other Skills

•
Tenacity
•
Relationship Building
•
Collaboration
•
Innovation

Roles & Responsibilities

10+ years of experience in Life Sciences, Healthcare, or regulated industries.
Experience in software implementation projects and stakeholder management.
Ability to lead cross-functional teams and support customer success.
Strong background in professional services and project scoping.

Requirements:

Lead and support MedTech customer implementations.
Manage pre-sales activities and define project scope and expectations.
Build and maintain trusted relationships with customers.
Coordinate across teams to ensure successful delivery and share best practices.

Veeva Systems

Computer Software / SaaS

About Veeva Systems

Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva has more than 875 customers, ranging from the world's largest pharmaceutical companies to emerging biotechs. Veeva is headquartered in the San Francisco Bay Area, with offices in Canada, Europe, Asia, and Latin America. Veeva is growing to 10,000 employees by 2025, so visit the Jobs section for open positions and remember that correspondence to new applicants and existing candidates will only come from an official @veeva.com email address.

Company type: SME

Industry: Computer Software / SaaS

Founded: 2018

Company size: 5001 - 10000

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Job description

Veeva Systems is a missiondriven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastestgrowing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Were not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.

The Role
Join Veeva as we advance our MedTech customers through the adoption of nextgeneration Regulatory Solutions . As a Services Lead, you are accountable for scoping and delivering successful implementations and for building longterm, trusted relationships with your customers.

In meeting these objectives, you will specifically:
Ensure customer and employee success
Lead your customers and support the delivery teams
Drive MedTech best practices to support implementation excellence
Foster innovative collateral creation to support successful delivery
Partner with global and crossfunction teams to provide the best outcomes to your customers

This is a remote, USbased with a requirement for Eastern or Central Time with required travel.

What You’ll Do
Accountable for MedTech customer success with Veeva Regulatory solutions through efficient and appreciated services
Lead the Services presales activities for Veeva RIM to structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs
Partner with Veeva Product and Strategy teams to ensure services offerings are marketfit for the MedTech industry
Onboard and enable resources to successfully deliver on MedTech projects
Provide continuous oversight to ensure delivery success and cultivate trusted relationships with customers that drive high value services
Optimize the value created for your customers by holding the delivery teams accountable for their productivity
Manage escalations and act as the trusted services advisor to your customers
Support the hiring process and contribute to the team’s development to capacity, utilization, staffing on all projects
Drive staffing to get the right people on the right projects
Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery

Requirements
10+ years of experience in Life Sciences, Healthcare or other regulated industries. MedTech experience preferred but not required
Ability to partner crossfunctionally to expand, innovate and rightsize professional and or managed services delivery offerings
Demonstrated tenacity in Services presales activities: active member of a pursuit team, experience scoping and contracting professional services engagements, able to break through rejection with customers, build and communicate high level project plans and long term customer roadmaps, etc.
Establish and maintain long term customer relationships and expand the services footprint
Proven track record of leading complex software implementation projects including direct oversight of delivery teams and executive stakeholder management

Nice to Have
Experience implementing Regulatory Solutions for MedTech
Experience with Veeva RIM solutions

Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation
Base pay: $80,000 $200,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus andor stock bonus.
#LIRemoteUS
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com .