Implementation Specialist

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Canada

Offer summary

Qualifications:

At least 2 years of experience with enterprise applications software, preferably in the utility sector., Familiarity with financial processes, customer care systems, and service billing in municipal or government settings., Experience in business analysis and business process mapping., Technical skills such as relational database knowledge or SQL are a plus..

Key responsibilities:

  • Leading gap analysis sessions to understand customer needs.
  • Configuring, testing, and tuning the software for clients.
  • Training end users on software functionality and best practices.
  • Supporting data conversions and post-implementation stabilization.

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Alliance https://alliance.xyz/
2 - 10 Employees
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Job description

The Company

SpryPoint is revolutionizing how utilities serve their communities. As a highgrowth software company, were shaking up the status quo in the utility industry with the first and only cloudnative platform built specifically for modern utilities.

Founded by industry veterans in 2012, weve grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire metertocash process. What sets us apart? Our updates, not upgrades approach, usercentric design, and unwavering focus on customer success—achieving 100% customer reference ability.

Backed by strategic investment from Norwest Venture Partners since 2023, were accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join us in transforming an essential industry that powers communities across the Americas.


Join SpryPoint: Powering the Future of Utilities.

At SpryPoint, we’re transforming the utility sector with smart, cloudbased solutions. Since 2011, we’ve helped utilities across North America modernize their operations with innovative software in billing, customer relationship management, and data analytics. Our mission is simple: deliver smarter solutions that make utilities more efficient and better equipped to serve their communities.

We’re looking for Implementation Specialists to join our team and help us exceed customer expectations. In this role, you’ll work directly with utilities to implement cuttingedge enterprise applications, ensuring smooth transitions and optimal results.

This is a remote position based in US and Canada, with travel required to client sites across North America (up to 2550% of the time).

What You’ll Do:
  • Leading gap analysis sessions to understand our customers needs
  • Mapping tobe business processes
  • Configuring, testing and tuning the software
  • Mapping and assisting with data conversions from legacy systems
  • Training end users throughout the project on software functionality and best practices
  • Providing handson support during user acceptance testing, Go Live and postimplementation stabilization
  • Collaborate with development & devops teams to influence, design, and validate solutions
  • Assist the Project Manager in the creation and review of project documentation, including specifications for customizations
  • Support the Sales team and partners with presales activities such as product demonstrations and highlevel gap analysis
  • Advise customers on the best use of the SpryPoint applications by way of business process analysis, communicating industry best practices and understanding the current and desired future states

  • What We’re Looking For:
  • 2+ years of experience working with enterprise applications software, preferably in the utility sector
  • Familiarity with financial and revenue processes, customer care systems, service billing, and work & asset management in municipal or government settings
  • Business Analysis and Business Process Mapping experience
  • Experience with reporting and business intelligence applications and platforms
  • Technical skills such as relational database knowledge or SQL skills is a huge plus!
  • Proven ability to train users on enterprise software applications

  • What You’ll Bring:
  • Demonstrated ability to prioritize and execute tasks in highpressure environments
  • Strong interpersonal skills and the ability to interact with senior management, clients, and partners
  • Clear and concise communication skills (written and verbal)
  • A proactive and enthusiastic approach to learning new skills and adapting to changeConfidence to work independently and collaboratively within internal and external teams
  • Join us in transforming the utility sector with smart, innovative solutions that matter. Your expertise will directly impact how utilities serve millions of customers across North America.

    Ready to power the future? Lets talk.

    💫 Expect More From Your Career at SpryPoint

    🚀 Work your way Remotefirst environment with flexible working hours across North America
    💰 Competitive Total Rewards Comprehensive compensation package that grows with you
    💻 Complete Setup MacBook + $500 to create your ideal home workspace
    🏥 Total Wellness Health, dental, vision, and life insurance from day one
    🏝️ Recharge Time Generous PTO, Summer Friday halfdays, and unlimited sick days
    📈 Future Security RRSP (Canada) and 401k (US) matching programs
    🧠 Continuous Growth $2,500 annual development fund, tuition assistance, and Book Bounty program
    🧳 Team Connection Annual company events and team offsites that bring us together

    Professional Identity Verification
    To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.

    Equal Opportunity & Inclusion
    SpryPoint is an equalopportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.

    Accommodations
    Need accommodations during our interview process? Let us know and well work with you to provide the necessary support.

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    Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Enterprise Application SoftwareCustomer Information SystemsBusiness AnalysisBusiness Process MappingData MiningAsset ManagementMicrosoft Business IntelligenceSQL (Programming Language)BillingFinancial AccountingRelational Databases

    Other Skills

    • Social Skills
    • Time Management
    • Communication
    • Problem Solving
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