Offer summary

Qualifications:

Strong customer service skills and prior experience working with customers., Basic knowledge of e-commerce retail and Microsoft Office Suites., Excellent communication, problem-solving, and organizational skills., Ability to work remotely with little supervision and adapt to a fast-paced environment..

Key responsibilities:

Respond to customer email requests promptly and troubleshoot issues.

Guide customers through questions or concerns and document resolutions.

Partner with internal teams to resolve complex customer issues.

Follow up with customers to ensure their problems are resolved successfully.

Job description

The Customer Experience Representative is the first point of contact for customers with questions or issues. The ideal candidate must be passionate about rising to the challenge of making every customer interaction with the company an incredible experience. This role is parttime, 100% remote, and all eligible candidates must be able to work from home.

What youll be doing Focus on helping our customers achieve success with the buying and selling of used products on Archive sites
Respond quickly to customersubmitted email requests
Troubleshoot and guide customers through any questions or concerns
Partner with internal teams to solve larger customerrelated issues
Keeps current with product knowledge
Documents problems and resolutions and escalate appropriately
Follows up with customers to ensure that issues have been addressed successfully

What You Need for This Position
Strong customer service skills, case ownership, positive attitude, excellent problemsolving, communication, and organizational skills
Prior experience working with customers
Prior experience with Zendesk is a plus
Basic knowledge of ecommerce retail
Customerfacing experience desired (retail, hospitality, online support, etc.)
Ability to communicate effectively with nontechnical staff and customers
Knowledge of all Microsoft Office Suites
Ability to work remotely with little supervision while still completing daily tasks.
Customerfocused – what we do revolves around the customer!
Ability to think critically, troubleshoot, and solve complex problems in a fastpaced, changing environment
Ability to work 8 AM 6 PM PST,
Availability to work a weekend day is preferred.
This is a parttime role with a maximum of 30 available hours.
This role is open to US applicants only.