Offer summary

Qualifications:

Bachelor's degree or 4+ years of equivalent work experience., At least 1 year of experience in Account Management, Customer Success, or Sales, preferably in SaaS or technology., Proficiency with CRM software, MS Office, and Google Workspace., Strong communication, interpersonal, and organizational skills..

Key responsibilities:

Build and maintain relationships with customers to ensure their success.

Proactively identify and address customer challenges, promoting product usage and expansion.

Manage renewals and cross-sells to increase revenue and reduce churn.

Maintain accurate CRM data and support the sales process for cross-sells.

Job description

Want to deliver tech with purpose, with people who care?
Join us in our mission to create solutions that help keep children safe online.

Who are we?
Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, under the ‘Smoothwall’ brand in the UK, and under the ‘Qoria’ brand in EMEA in Sri Lanka. Our solutions are utilised by schools, school districts and their parental communities to protect children from seeing harmful content online, to identify children at risk based on their digital behaviours and to ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 22 million children safe in 180 countries around the world.

What’s the opportunity?

As an Account Manager, you will build relationships with customers, proactively solve their problems, enhance customer usage through data analysis and training, and expand the customer throughout the Linewize Suite. In doing so, you will reduce customer churn and increase revenue, increase customer satisfaction with the product, and promote the customer’s success. You will have clear goals with the autonomy and support to ensure you are able to achieve your goals and help the company achieve its goals.

Here’s how you will do it;

Ultimate ownership for retaining and increasing ARR we generate from existing customers within a defined territory, managing Renewals and Xsells
Building relationships and becoming a trusted advisor and advocate for the customer
Identifying customer challenges early and then working crossfunctionally to address them
Maintain accurate CRM data for customers, including contact, product, and broader district data
Increasing usage and growing the customers within the Linewize Suite through upsell and crosssell
Own and manage the Sales process for crosssells from your assigned portfolio, from opportunity identification through closed won