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L2 Suuport IOT Firmware_Bharti_AT

Key Facts

Remote From: 
Full time
Entry-level / graduate
English

Other Skills

  • Presentations
  • Teamwork
  • Communication
  • Problem Solving

Roles & Responsibilities

  • Bachelor's degree in Electrical Engineering, Software Engineering, Computer Science, or related field.
  • Over 5 years of experience in troubleshooting and development, including at least 1 year in Smart Products & IoT.
  • Hands-on experience with device flashing tools and hardware handling.
  • Knowledge of embedded operating systems, microcontrollers, and embedded interfaces like UART, SPI, USB.

Requirements:

  • Prepare test setups in the production environment.
  • Identify, troubleshoot, and close firmware issues, including reproducing field problems.
  • Manage customer tickets and coordinate with the L3 team and stakeholders.
  • Validate new features and oversee OTA operations in production.

Job description

Job Desccription:
  • Preparation of test setups in production environment
  • Identify, categorize, prioritize, troubleshootdiagnose, route, track, and close the firmware issues
  • Reproducing field issues and identification of defective component in FW
  • Manage customer tickets on enterprise system
  • Categorization of tickets as bugs, defects or feature updates with priority
  • Coordinate with L3 team and other stakeholders for
  • Validate all new features being promoted in production devices as FW change (Change request, feature enhancements, bugfixes, etc.)
  • Single Point of Contact for OTA in production environment for all of the operations
  • Pilot test results verification in production

    • Qualifications and Experience:
      • Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline
      • 5Yrs + of experience in troubleshooting and development including 1+ years of experience in the Smart Products & IoT area
      • Hands on using device flashing tools and handling of hardware safely
      • Basic concepts of embedded operating systems (RTOSLinux), Microcontrollers and memory management
      • Understanding of embedded interfaces such as UART, SPI, USB
      • Experience testing WLAN, Bluetooth, Cellular connectivity products
      • Experience with IoT IP protocols such as MQTT, COAP, TCP, UDP, DHCP, DNS, HTTPS, MDNS
      • Experience in all stages of Software testing including Requirement gathering, Requirement Traceability matrix and Preparation of Test plan, Test case, Test Bed setup, Test Scripts & Defect tracking by using tool like Bugzilla, JIR
      • Experience in Validation& Verification of Software by conducting Smoke testing, Sanity testing, Black box testing, and System testing, Regression testing, Integration testing, FunctionalNonfunctional testing
      • Experience in complete Software testing life cycle by performing endto end call flow for test deliverable through SDLC and methodologies like Iterative, Waterfall and Agile (SCRUM) Skills and Abilities Required:
      • Cando positive attitude, always looking to accelerate development.
      • Driven; commit to high standards of performance and demonstrate personal ownership for getting the job done.
      • Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.
      • Must be able to provide leadership to technology team while managing multiple tasks and responsibilities.
      • Excellent communication and presentation skills for interactions with technology team members, SBU stakeholders, company leadership, vendors and customer

        • If you are interested then click on apply button else send your resume on bharti@codersbrain.com or connect with me on
          7654745144

          Thanks and regards
          Bharti
          HR Executive
          7654745144

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