GTS TELECOM_NOC FrontOffice ENGINEER

Role description:

You’ll provide technical support, either by phone or email.
You will answer and record requests, regarding the functionality of the Internet, Data, Voice Service and also IT Service.
You will troubleshoot and efficiently solve customer or network issues (routing, switching, VPN, VoIP, email, hosting, DNS, cloud, etc.).
You will open, update and close tickets accurately and in a timely fashion.
You will ensure that all customer alarms are answered quickly and in accordance with the internal procedures, so you’ll be in permanent contact with our customers.
You will send the field teams and assist them remotely in the troubleshooting task they have to perform at the customers’ location or in the Backbone GTS network.
You will analyze the incidents and escalate any improvement requirements.
You will manage the faults in our national and regional network, following the procedures in force.
You and the whole team will be kept up to date with lots of technologies: our training program is an extended one!
You will work in shifts to cover the 247 schedule.

Qualifications:

You graduated from a technical university (or have technical knowledge) and you like to put your passion and engineering knowledge to work in the service of your own objectives and those of your team.

You have either the experience or passion (or both…) for working with customers.

You are sociable, you are a good listener and you like to communicate.

You are a motivated person.

You can quickly understand the problem you are facing, and so you always manage to find solutions in time.

You are a curious person.

You have the ability and desire to learn and work with new technologies.

You enjoy finding solutions even when you have to resort to creativity.

You feel comfortable taking control of situations, when you feel the success of the team depends on it.

Last but not least, you are fluent in English :)